Huge room

Thin walls that let many sounds go through our room, having WiFi in our bedroom was nearly impossible as well.

history location

old not well maintained

Nothing.

This hotel is a scam. Old, dirty, dilapidated bathrooms, little and cold water in the shower. The staff is not up to par. a hotel that isn't even worth a two star if they sell it as a 5. Smelly and noisy air conditioning, humid rooms. Sewage smell from the drains. Noises coming from the street. Money thrown away. Breakfast an hour later than scheduled.

Location is what we needed so excellent Breakfast was fine

Attention to room supplies of water and bathrooms soap and coat hangar supplies

excellent location, great bar, beautiful gardens

In busy, touristy, sometimes even artificial Nassau, this is the oasis you are looking for. I can't put my finger on it, but none of the photos, not even professional ones, pay this place justice. They tend to come out "granny-style". But the house is a gorgeous colonial-style building full of antiques and lovely details. It is like travelling back in time, in a good way. The huge, lush garden with the pool (yep, that pool with the blue, painted bottom) makes you forget the crowded, souvenir shops and the dusty roads in a second.

I needed to get some work done, but the wifi wasn't great in our cottage in the garden. It is a good excuse to not work, but I have to pay the bills somehow....

The restaurant service was insanely slow and they got a lot wrong, but the wine list was awesome. Cool New Year's Eve party.

In my many years on booking.com I've never had such a disappointing experience with a hotel. I was so excited to go here and crestfallen to find they are falsely advertised. The room we were assigned was awful, not with a garden or pool view as booking.com promised, and instead down the busy street (with no sidewalk) above a noisy tourist shop. Toilet didn't work. Housekeeping didn't replace any water or coffee. On the first night, an absolutely gigantic rat ran past me on the stone stairs to my room. That moment just summed it all up for me. First time paying 5 star prices and getting dive bar experience. In short, this was not a 5 star hotel or experience and customer service was poor to nonexistent.

Atmosphere, staff all very helpful and friendly, general old worlde ambience and history. We booked a suite and had more than enough space, room very comfortable with sofa, comfy chairs, balcony. Location very convenient for wandering round Nassau.

We found the restaurant prices very steep so didn’t eat in the hotel apart from a lunch when we arrived. This was good but not superlative so we decided to try other places rather than staying on site for dinner. For a hotel with an incredible wine cellar we were slightly amazed to be given a card at lunch for (very everyday) wine at $20 a glass.

The restaurant maitre'd Anthony and housekeeping Kim were amazing as was Maureen at reception and the woman who took care of our reservations. The head waiter Major was superbas was his entire team Glinton, Dinero, Chris and ther was one other but I can't remember his name.

We lost water pressure on our second day, but the staff helped us change rooms and we were fine.

great pool and ambiance

rip off extras. $90 for 3 portions of eggs. noisy cars and bikes at night.

the dinner was very Pricey for what it was But I have never seen it like this the grounds are magical

Beautiful grounds. Lovely pool. Gorgeous architecture and old colonial-style interiors. Lovely outdoor dining terrace. Large room with excellent amenities, including a “welcome” fruit platter and bottled water. Good location.

All the food and service was exceptional. Glinton in particular was very attentive

Nothing

It was beyond anything we ever expected!! Ambiance was truly exceptional. The food was superb ... especially the wine tasting luncheon

I had a lot of trouble with all the stairs on the property.

The historic building and gardens. Reception desk lady, room maids, and waiters at breakfast were welcoming and efficient, made my visit feel more special.

Plastic plants in room, fridge not switched on, TV not working(message to set up for Internet?), discoloured bath plastic fittings and sealant that should be renewed or replaced. Unsympathetic building work to walls and ceiling for aircon and alarm detectors in historic room. Unfriendly welcome when I arrived with young friends that I would like to have invited in for a drink and see the historic interior, a stand-offish behaviour we found to be rude - I can only think this was because staff were tired and weary, as my friends were polite and well dressed.

Well located, historic, charming and lush property in the heart of old Nassau.

Not well maintained. Evidence of faded grandeur visible everywhere. Come for a meal if you like but DO NOT book a room.

The place is magical. It is meant as a hideaway spot which it attains. The rooms/suites are gorgeous and quaint. You can literally get anything you can imagine it just might take a little time and planning if its something uncommon.

They used to have a gym, not well equipped, but at least it was there. Since our last time there they have closed the gym and use it as a storage room now. The hotel really needs to refurbish the gym and add the spa back. There are also a lot of broken electrical boxes and lights which need to be replaced. It makes the place look run down a bit.