The location was very nice. The property exceeded my expectations. The staff was friendly and helpful.

You need to beef up security. At least 5 times in 9 days I had to chase people out of the private area. A metal fence and gate would probably be nice. I had to make sure my spouse did not go outside without me.

Great location and strong ac

location

very bad smell in the room. no one was able to talk to for 2hrs

The location was perfect, the rooms were clean, the beds! The bed was incredibly comfortable! Lastly, I cannot say enough great things about the staff! The staff was incredibly responsive and so friendly. We have stayed here before, and we cannot recommend the Palapa House enough! 10/10 recommend, and we will be back! Thank you for all you do!

Everything was great!

Third floor is a trek.

Perfect location, right on the beach. The check in experience was excellent, all self service and easy to do with clear instructions. The kitchen was well equipped, the apartment was spacious and the balcony an excellent place to sit and have a quiet drink listening to the sea.

All good.

great location, super clean, easy entry instructions

no drinking water provided

The location was good. The place was clean. Nice room.

Not much of a beach to go swimming. Lots of seaweed all over the Island and smelly!

Perfect location - right outside of central San Pedro so it was quiet but easy to walk to everything

Location was good. Communication with the resort was great

The room is very small. I was mislead by the photos. If we had a room with the kitchen I am sure I would have been happy. I was aware of having a standard room however didn’t feel it was worth the price. The rooms with kitchen were only a little more per night.

Nice large rooms, great views and favorable location! Attentive service. Comfortable king bed and nicely equipped kitchen. Stacey the concierge was great! Also Orlando the manager helped quickly when we needed a couple of things.

nothing- just as expected

We love the location here. The pool was great, beds clean and comfortable. We were happy with everything here but the wifi.

The wifi is not very good. It was very frustrating for me to get a wifi connection. I'm just glad that I didn't need wifi for work. I would recommend a router upgrade

Fantastic staff and great location

Location is great! Room view gorgeous. A nice little place to stay, staff super friendly and hospitable. Super comfy bed. I’ll be back!

The Palapa House was located right in front of the beach with very well equipped apartments. Especially the kitchen equipment and the amount of towels were amazing. The staff was super friendly and we had an excellent stay.

Great location and great service! Perfect for 2 to 4 guests.

Excellent location, wonderful staff.

Very expensive for the size and quality of the room, but I believe that to be the island's fault, not the hotel's, plus we visited during peak season.

Everything was wonderful. The location can't be beat..perfect

The stairs if staying on the 2nd or 3rd floor

This little hotel was in a great location, had a well-stocked kitchen, super comfy bed, strong a/c, and a pool just steps outside our door.

For staying on the bottom floor (King Suite) - it would be nice if there was some sheer curtains in the bedroom. There were blackout curtains, which were great, but there was no way of having natural light shine in without the bedroom being exposed to where people were walking. Only other thing I would have liked was better lighting in the bathroom, maybe a small vanity mirror of some kind.

The property keeper is superb in every aspect. very helpful and knowledgeable. the place is very clean

Our family of three stayed here for five nights and had a great experience. Orlando was super helpful in getting us checked in and settled. Clara cleaned the room so well before our arrival and even set up the baby crib for our child, providing a fresh crib sheet and blanket too. The location was great- quieter than the rest of town but still very close to a lot of food and activities.

The only two downsides were that the internet seemed to go in and out for us- this wasn’t a huge deal since we weren’t working on this trip but would’ve been a bummer if we had needed it for work. Second- while the kitchen was outfitted with many cups, plates, cookware, etc. there were no condiments of any kind, which made it a little hard to cook because it meant we had to buy everything including salt and pepper. Perhaps having some salt, pepper, and sugar stocked would be nice.

Excellent location, great staff

Rooms have aged / seem “worn out”