Accueil parfait, personnel particulièrement attentionné et réactif, qualité des chambres (confort - équipement - calme), qualité du petit déjeuner (copieux et varié), petites attentions devançant nos attentes (billets de transport en commun et funiculaire offerts), borne de recharge pour notre voiture… Parfait séjour !

Rien !

Warm initial reception, both by the front desk and the porter who showed us our room. We loved the period furniture in the room and attention to detail with bathroom towels etc and toiletries; the small food snack provided; the embossed writing paper; the Victorian heaters in cast iron; the lift which worked quickly; the beautiful gardens; the chance to eat breakfast outside; the opportunity to use the sauna and jacuzzi privately; the incredible breakfast spread; the extensive collection of art and objects of art the hotel displayed. The kindness of the hotel owner’s wife, who let us have one of the hotel’s clothes hangers with the hotel name upon it as a momento of the stay.

The view, from one of the side rooms, was not especially impressive, but then, we did pay proportionately less for it.

Hôtel exceptionnel. Un style "belle époque " extraordinaire. Une vue impressionnante sur le lac et sur les Alpes. Très bon restaurant avec un service très appliqué. Un bel accueil.

Tout est parfait.

Très beau, une vue exceptionnelle, très calme et dans les arbres

A magnificent, characterful, nineteenth-century hotel in an excellent state of preservation standing 2500ft above Montreux with correspondingly wonderful views across the lake. Excellent outdoor pool. Lovely period bar and restaurant, the outdoor section of the latter allowing full appreciation of the view while dining. Lovely (if correspondingly expensive) meals.

My comfortable room was beautifully decorated but the tiny ensuite bathroom (clearly carved out of the original room) was more suited to a two-star hotel than four. I could forgive this in the context but in any other circumstances would have regarded this as a major complaint. Tea and coffee-making facilities in the room would have been appreciated.

Traditional with great service

No air con but not a big issue

sehr umfangreiches und qualitativ hochwertiges Angebot.

Ein classy-chic Hotel. Das Personal war sehr freundlich.

Ich kam gegen 15:00 an und konnte nicht, wie garantiert, einchecken.