beautiful piece of property

severely understaffed. most of the time nobody was at the front desk to help. room telephone didn’t work, reported it multiple times and it was never fixed. the staff told us we didn’t report it multiple times although we did. light in the room was flickering and hanging from ceiling. sliding door in the room didn’t shut properly or lock. room service required a reservation which didn’t make any sense. hotel restaurant required a reservation which was inconvenient since the hotel is about 15 mins from centro. needed to go next door to another hotel for dinner that was a third of the price and a two star hotel and the service there was much better. overall was disappointed as we expected this was a 4-star hotel.

everything

nothing

The hostess who checked us into the hotel was so nice. She explained all the good places to visit. Also helped us out when we needed anything at all.

I have nothing but good things to say about that hotel.

The service. The kindness of the employees. The decoration. Everything

N/A

staff is awesome. The place is beautiful and quite. I think I found the best place in San A Dre’s .

not close the beach .. where you can actually swim. you need a mule.

the property was clean and the room was spacious.

The property is billed as a hotel but it does not have the services that you would expect from a hotel. It’s more like a B&B. The main lobby / restaurant area was rented out for a wedding the day that I arrived so there were no options for using the lobby, the swimming pool, or having a meal. I was refereed to another hotel, downtown, as a place to have dinner. The staff don’t seem to understand what good service is. There was no recognition that maybe they should help me with a reservation and I had to ask for help with a taxi. The next evening, the kitchen was closed because the cook worked the night before on the wedding and needed a night off. None of this was communicated prior to my arrival or even during my stay - until I sat down expecting to order dinner. The property is a bit run down. I’m sure it was a very nice place 10 years ago but without a major effort to refresh the rooms and properly train the staff in hospitality, it will continue to decline. it’s a three star property at best. It’s just surrounded by an island full of two star accommodations.

The room was very quiet, and the hotel is far away from the hustle and bustle of the town. Beautiful room, great style, very helpful staff.

There was no mosquito net over the bed so we woke up with mosquito bites every morning, even though we were using as much repellant as possible.

Place is fantastic

That i had to go back home

Beautiful hotel, inside the lobby and rooms are like a museum with artwork and sculptures. Furnishings are top notch. On the downside very impractical… round domed coffee table you can’t set anything on, no desk or workspace, no closet space, open toilet (kid you not… any toilet smells/sounds will be shared and spread throughout the room!) We were only there for one night due to a missed flight but would not stay longer than a single night due to toilet ‘issue’.

Staff, lobby, terrace in Suite "S".

Maintenance....Air conditioning, only one worked....Needs updating.

The bathtub

The staff was cluless. You have to wait for your breakfast for at least 30 minutes. Poor price quality value if you consider that the hotel is in Colombia. It's probably one of the better hotel in the island. If you are looking for exclusivity, do not go to San Andres. The keys were crowed. I couldn't believe how the authorities allow this kind of behavior. We'll destroy it sooner than later.

Super friendly staff and owner. The area is beautiful to rest for a while.

Breakfast could contain healthier food (but still: breakfast is nice).

The house and decor are beautiful and it is one of the only hotels on the island with hot water. The day before we arrived my husband called ahead to make sure that the restaurant would be open from the 26-29 (our stay) and they assured him that it would. However, when we arrived they told us that it is not open on Sunday (the 26 was a Sunday). But after talking to them about the clear misunderstanding they agreed to make us some lunch, which was very nice. Unfortunately everything was downhill from there.

Honestly this is probably the worst hotel experience I’ve ever had. 1)When I spoke with Julie the morning of the 27th she told me that they could order me food from a restaurant that served vegetarian food and that she would speak with her colleague Layla about it. I then spoke with Layla about it myself at 5:30pm and she said she would call the restaurant and confirm if they could deliver and then call me to let me know. She also asked me what time I wanted dinner and I told her 7pm. When I came down at 7pm for dinner she said she had not confirmed yet and that she had been busy, which is hilarious because we hadn’t seen her all afternoon. Also, when we came down there there two people at the pool with finished drinks and two people sitting in the restaurant so I’m not sure how busy she could have been. She then started messaging with the restaurant (via text or WhatsApp, clearly indicating that she had not previously called) and placed the order at 7:10 and they said it would take at least 40 minutes. She is also telling us that my mom made a dinner reservation at 7:30 and not 7 at the same time as me and then she started raising her voice and arguing with us. When I asked her why my mom and I would make reservations at different times she insisted that my mom made a reservation at 7:30 which she did not. I finally said to her whatever and to just bring my mom’s food when it was ready as she was yelling at me. 2)It is also important to mention that there is nothing anywhere near this hotel. So to enjoy any restaurant, site or beach you have to leave (cabs are difficult to come by and quite expensive). The pool area only gets sun for about two hours a day and only has four plastic lounge chairs (one of which is broken and held together with a zip tie) and the pool is freezing. So if you think you are going to enjoy a relaxing day by the pool keep that in mind.

-Very private and few people -Very personal treatment as a guest -After sleeping in a room we didn’t book for the first night, we moved to the biggest room available and got a dining bonus -Leila!

-Some facilities seemed very aged, e.g. sinks, shower heads, etc. It seemed like the house could use some maintenance work -Many towels had stains

There were kids, I was hopping as is a boutique was just for adults

Casa Harb made our stay in San Andres to be memorable. The boutique hotel has everything a person needs: beautiful atmosphere, super clean, the sheets are so comfy, the owner has travelled the world so he brought pieces from all over the world to decorate the place giving a very modern vibe. One thing that we loved was the amount of light the room has, usually rooms tend to be dark, but not here. Breakfast was great and the staff Leyla was so helpful giving us contact for the boat, the car rental, taxis etc…she was amazing! The bathrooms were also perfect, we could even shower looking at the moon.

GOOD

NOTHING

Good, Staff, Room, it was all great

This property was as advertised and the rooms where of the best quality of the whole island.the staff were well attentive and very helpful.

Not many food choices

Room was large and comfortable with a great bathroom including a spa bath. Room included shared balcony with room next door. Homely feel to the hotel. Flexible checkout time. Privacy given location.

Service could have been better. For the most accommodation on San Andres service could be better. I ordered a taxi to collect me from the airport that never arrived. Breakfast was large but basic.