Food was repetitive but good

As a person travelled 27 countries and earlier worked at hotel business for 3 years, there was a lot of mismanagement in this otherwise piece of heaven. Firstly they do not work with booking.com they have their own agency called Carlos Expeditions and unless you book with them, you slip through the net and you have to chase people (guides) to learn about the daily excursions/plans. That being said, there is no reception/front desk; no-one to address any issues/complaints or ask any questions. There is only Fabrizio as the manager but considering the size of the organisation, one person in charge is ridiculous. The rooms and the dining area are so dirty, you will see dead bugs, cigarette butts and although the shoes are not allowed in the dining area just by walking to your table and back you will have a brown sole of your white socks. Booking.com states there is WIFI which there isn't, there is hint of WIFI by the dining room which only a lucky few are able to connect to. Booking.com states there is laundry, where there isn't and knowing that could be quite useful coming to this establishment right after Inka Trail. And asking for a bucket to self-wash your clothes which never arrives. Coming to the rooms, same as the dining room there are gaps in the nets, in the actual wood pieces of the cabins, in between the door and the floor (even on the mosquito net) which defies the logic of having 4 walls to avoid insects. There are supposed to be functional USB charging stations in the room which of course do not work and your only chance of getting any juice to any electronical item is one of the 3 outlets in the dining room by the pool table if they are not already taken. Because you are not with a package, you will randomly be assigned to sit with a group every meal, a guessing game.

Great location, wonderful guides

Activities are a bit pricey and we ran out of things to do on the third day. If you want to do all the activities better to book through their website directly.

Friendly staff, beautifully designed facility with refreshing pool, many activities possible, comfortable bed with mosquito net, enjoyable meals also for vegetarians

No hot shower but cold showers are very refreshing in the hot jungle

The location from PM is convenient. The grounds are quite yet very little to do during downtime.

The excursion was subpar at best…. monkey island was fun. Lake Sandoval was very underwhelming….5hrs in a paddle boat with a guide pointing to birds. This could have been accomplished in 2 hrs.

Everything! Percy made our stay even better!, thanks to all the Staff and the Guides( apollo and Deno especially)🙂

Nothing!

I absolutely loved it here, the staff are incredible! so polite, helpful, and knowledgeable. the guides really know how to spot cool wildlife and tell you about it. the rooms were comfy and there was electricity and wifi, which I wasn't expecting! an incredible experience please come here!!

it was perfect!!

I was a little scared the tours would be really expensive and I wouldn’t have any alternative but to pay once I got there. But it was alright. Not cheap but alright. We had a good guide and the food there was good too. I’d recommend a buffet though because a lot of food was going back to the kitchen while some (few) others didn’t get enough food. i liked the Billard table in the common room. I recommend a stay for 3 or 4 days, depending if you want to relax also.

We were very enjoying our stay in the lodge. The staff was helpful , they offer the variety of excursions. We were picked up from the airport and taken on the boat to the lodge . The wifi was very poor but this is what we wanted to disconnect for a while. We spent every morning on the hammock on the terrace , I will really miss this. The food was good.