The staff were friendly and courteous at all times

We stayed in room 377 it was in need of a good clean and decorating. Over looking a brick wall we had no view at all. We found blond hairs all over the bathroom I'm dark and my husband is bald so definitely not ours. Pubic hairs in the bath and round the bath faucets looked very dirty. It just put me off I definitely wasnt going to avail of the free tea and coffee in the room. Walking past other rooms being cleaned the next morning they had nice throws at the bottom of the bed we had nothing like that, very basic and disappointing I've stayed in motels with more room facilities and better decor. We had paid for breakfast on checking in and were very reluctant to go down the next morning, the staff were friendly and helpful food was OK for a buffet style breakfast. Our friends did have a much better room than us although they had an upgrade because he is a bit of a superstar, maybe we just got the worst room in the hotel 🤔😒

Food&location and value for money

Pillows very hard to get a good night's sleep also the shower did work the best.

Pool.Sauna

guests smoking right outside of the entrance was unpleasant

The location was great, but the food was not! We had booked our Christmas meal for 7pm, thinking it was a full menu and service. It was a buffet that consisted of soup, sandwiches, and a salad, which consisted of two different types of lettuce and cold pasta. Being vegetarian, the only thing I could have was the soup and lettuce leaves! Thankfully, we did not have to pay due to our dissatisfaction.

Fire doors were wedged open, and there was a lot of noise from guests who were letting their children run the corridors and bang doors up until 1am!