the pool and food

Exceptional pool, excellent variety and quality of food for breakfast, interesting llamas around hotel, nice green area surrounding hotel, nice concept of rooms around pool, big and not crowded parking, friendly staff.

Not enough variety of meals for lunch/dinner, plenty food from menu not available, food is served cold.

Hotel is clean, staff responsible friendly and some speak English 👌

Location is a bit far from town but taxi is available

The hotel is very good with great service

Maybe the location is a bit far from town but taxis are easy to get

We have stayed at other Costa del Sol hotels over the years and always satisfied but the Trujillo one is just exceptional. Terrific, helpful staff starting with Maria during check-in who speaks excellent English to Giuseppe and José at breakfast to Patricia our cleaning lady who brings sunshine into your room. We were there for 11 days and enjoyed every one. Nice queen bed, great breakfast and all around good, professional service. Plus secure on site parking.

The toilet water kept running after flushing which is a waste.

everything was fine, the room , breakfast.

maybe need more things at the room bar

In general, this is a luxurious hotel, spacious and all the comforts you would expect are present. There is also good coordination with taxis which is essential to get from the hotel to other parts of Trujillo.

While most of the staff were gracious and helpful, there were several instances where some of them were less attentive or even disrespectful. This happened at busy times (during one particularly crowded breakfast we were told to find a table outside while another couple was shown to a table inside by the same waiter) and downtime (we were the only people in the pool area, but it took a long time to get service and even longer for our drinks to arrive). When my husband wanted to use the spa, there was nobody there to assist him. He had to wait a long time before a member of staff came out of one of the massage rooms. Apparently she was the only one on duty. That's the overall impression we got: everything was fine, but the place seemed understaffed. We were there during a winter month, but you would still expect better service at a luxury hotel.

Terraces and balconies Breakfasts included Very good restaurant The pool! The staff

piscina fria, no era temperada.

nothing. Worst experience ever.

all of it.

Staff were friendly and accommodating. Rooms were well kept and clean. No issues during our stay. Breakfast buffet was varied and delicious, stay for the Sunday buffet! Our favorite were the alpacas in the property!

buffet, room service

We asked for people to clean our room but they didn't. I think they "Forgot" to do it

everything

nothing