ubicación

No se podía abrir la ventana de la habitación que me toco

Es muy bonito el lugar y el personal es muy amable

Cierran muy temprano el restorán

The location is near to Guatemala airport in a safe and quiet neighborhood in zone 10. Nice spacious room, comfy bed. Free shuttle to airport.

Decor, ambience, location, responsive staff

The room was a bit grungy and seemed like it hadn’t been deep cleaned in a while. I wiped down the light switch and some surfaces, and there was a lot of dirt on them

Good for a layover from the airport

In the middle of nowhere but close to the airport

Nice area, great comfy bed and the breakfast in the morning was amazing. Good shower, comfy sheets. Everybody was always there to help me, had a great stay.

Nothing

Very nicely maintained property and a staff that were always pleasant and helpful.

Nothing is needed in my opinion.

I love location, staff, the restaurant

The room this time had no openable window and felt stuffy

Good location near Auckland Mall. The room is comfortable and big. The bathroom is very elegant

It was the begining of our Guatemala trip and the external looks intimidating. But all went well. No elevators. Breakfast is limited

Very nicely decorated hotel. Staff is very friendly. Excellent breakfast choice which is served on a nice rooftop bar. Safe area with restaurants nearby and a free airport shuttle. Safe and good option for your city stay!

Nothing really

Great breakfast you pick from a menu and eat with a nice view. It’s within walking distance to bars and restaurants and it’s safe to walk around in the area

The double bed was really small. It’s ran down and was probably nice some years ago

best place to stay in Guatemala City

there was nothing that I didn’t like about the property great place to stay

Breakfast is super good and Staffs are very sweet!

wifi in my room is too slow~

Location was nice, garden was nice and calming. Staff was friendly.

There was loud music at around 7-8 pm, since I was with my baby and needs to get up at 2am, that was very disappointing. Also we requested milk from the restaurant to be available at their fridge for our early departure, I even paid for it, but was nowhere to be found in the fridge. Only the guard was available at that time.

This si one of the best if not the best hotel we have stayed in and we have travelled over a lot of the World - rooms and environment are exceptional, staff absolutely amazing and friendly, restaurant serves some of the best food.

Nothing was perfect

The staff was great, helpful and they tried to be resourceful. Hairdryer was broken and the bellboy helped me out and provided another one. Great location, right in zona 10.

You can hear everything through the rooms. So if you expect a nice pleasant sleep and you are a light sleeper, this is not the place to stay. Take into consideration that you will not be able to get food in the hotel after 8pm.

The people are really nice and helpful My room was big It was clean

Nothing

Lovely staff, really comfortable rooms, easy access to airport, city centre and nice restaurants.

Too much bottled water - why not get a water fountain instead? It’d be better for our planet.

Very kind and helpful people. felt very safe. mall en good restaurant’s are close. when we had to leave early, they even prepared some take away breakfast for us.

Coffe place inside it’s beautiful!

very friendly staff, everyone was super helpful! it’s a beautiful hotel. the free shuttle service to and from the airport was very convenient. the rooftop bar was a great touch, we got there around 12 pm and just hung out at the bar until we could check in at 3pm. we also got deep tissue massages and when I tell you I haven’t felt more relaxed!

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