Nice apartment! Clean and with simple but well working kitchenette (no hotplates only micro). Helpful staff.

A little bit tricky to find the road to the building. Keys were easy to find in a box outside but to get the keycode from the hotel that owns the building they had to reserve 150€ in deposit. Since my card didn’t work we had to go to the reception a 15 minutes drive away and then back.

Would be good to have code automatically texted or emailed rather than calling

Convenient location, Hugh quality property

nothing

Very Spacious and neat

Everything

Wifi signal weak in our room. Apartment no 3

Good bed and bathroom and a nice te rasse with shade to sit on in the afternoon. Short walk to nice eateries and supermarket next door.

There was no internet, and the engineer that was promised to fix this never showed up.

Easy check-in by calling the main #, and receiving a code for lock box that contains the key to the apartment. Apartment is very cozy and comfortable. Access is easy. Great parking also. Good value for the price charged.

Although we enjoyed our stay greatly, I would suggest 3 improvements that could make future stays even better. 1. Ask your housekeeping staff to mop the floors, after they sweep them. Floors were still a bit dirty after sweeping, staining my socks and my feet. 2. WLAN (Wifi) is weak, slow, and unreliable. It was tough to get work done, and near impossible to make a video call. 3. A plug-in hot plate would be a nice addition, along with some pots and pans. There is currently no way to prepare a hot meal (except a microwave oven). Perhaps something like this: https://smile.amazon.de/-/en/SEVERIN-hotplate-stepless-temperature-1091/dp/B007HMQO18/

Very comfortable,spacious and convenient.Will definitely book again.

Only the security deposit of 150Euro doesn’t make sense to me.Thou it was refunded but such policy needs to be looked into.

the facilities were great! good accesses as well

nice, clean and warm! Easy communication with the owners. close to shops and Aachen.

clean and heated

too far from everything in Aachen, extremely difficult to find ( I lost 45’ being on the phone with the staff…)

The place is clean, parking at the door and the space is modern and nice.

The booking process is complex. The request to send my credit card details through mail was completely not ok. My bank told me by no means should I do something like that. Having to call at the arrival time to get the door code is also not relaxing at all. If I book with booking I want a straightforward process and not to be doing phone calls in foreign languages and giving my card details again. But the place is totally worth it . I would give it a 10 if it wasn't for the booking process.

After the arrival you call up the hotel and they give you the code for the box where the key is (right in the middle of the apartment doors) - an easy process. The location of the apartments is great - shops are close, restaurants are close as well as gas stations. You have a dedicated parking in the yard. Room is fantastic, with a small terrace.

If staying longer (but even shorter as we did) we would miss a stove of some kind, where one could make eggs or some simple dish. While having a decent kitchen and all, we missed this a lot. Also there were no sharp knifes (to cut bread etc.) so we need to buy one just for a short stay. The address on booking was not correct by the time we were visiting (01/11/2021) City (Aachen) is not a walking distance (and we do like to walk...)

This hotel has no reception but asks for filling form in pdf format, it cannot be edited on smartphones without paid apps. If it is really necessary for the guests to fill it, the hotel should make it editable online, for example Google doc.

Clean, nice location, free safe parking. Good value for money.

Had to give credit card details for a deposit before information on obtaining the key to access the property was given. Bit of a faff.