fabulous location, clean large rooms and best breakfast ever.

nothing it was fantastic

We loved everything about Hotel Palais26. Our room had recently been renovated, the position right on the pedestrian mall is perfect and the breakfast is the absolute best. We absolutely loved our stay at Hotel Palais26 !

everything was perfect.

Beautiful hotel, great staff. Good size room. Within easy reach of train station. Drink on arrival a bonus.

Nothing.

Historic building in the center of the old city. Facilities have been updated to modern standards while maintaining the history. Clean and comfortable. Nice salons. Very good breakfast.

I was there for 5 days (4 nights) and did not get the toiletries refreshed. I asked for more conditioner and another bottle of water, and was told it would be delivered, but it wasn’t.

a great value and incredible location plus a super comfortable bed!!

I would not recommend this hotel for young kids but as I was going on a trip to get away from family for a night this was fine for me.

it was centrally located.

pillows were old and lumpy. breakfast was so so. no tea and coffee making facilities. sauna was shutdown by the hotel but still advertised on their website. bathrooms were horrible and all located in the room.

Interior design and friendly staff

Too much money for the rooms.

Nice room and great customer service.

nothing , everything was perfect.

The location was great. The staff was kind and tried to help.

The bathroom was not clean. In the shower the door didnt close properly so there water on the ground of the whole bathroom after every shower. The breakfast was designed a bit chaotic. The term vegan is unfortunately not very known. So yes there was some explaining to do. The biggest “minus” was the false advertisement of a spa/wellness area. That was the key point why we chose the hotel since it was in the description and also on the photos but when asked we were simply informed that it is closed, with no explanation why.

it had running water

Ugly view dirty carpet strong pungent odor small shower

beautiful old style hotel

some of the rooms were very small but others did not ha

Great location right on the main pedestrian street. We got one deluxe room and one simple one - the deluxe one in particular was very stylish and big, with a nice seating area, plus AC. The simple one was very comfortable and good value for the money, but much plainer with no AC. The restaurant at the hotel was very good!

All was great

The hotel is in a beautiful, well-renovated historic building in the very center of the city. Elegant and modern furniture.

We walked into the room and there was a bad smell of smoke. (We asked for a change, and we were satisfied) In the room, the toilet and shower ARE NOT SEPARATE from the rest of the room. There is only a booth with semi-open doors. Smells and body noises were shared with all the guests in the room. On the bed there was only one winter duvet (very heavy) despite it being August 20th (yes, I know that in Austria it is common; but for an Italian guest it is really absurd not to have an alternative). The breakfast was divided into two shifts (at 8:30 and 10:00); you had to communicate it the day before (very inconvenient and not in line with a 4 star). The buffet was also not particularly rich and the service was not up to par in a 4-star hotel. Although the availability of parking was indicated on Booking, they sent us to park in a very expensive public parking lot.

location

tiny room, interior outdated, clearly needs complete renovation

Locayion of hotel

Problems witk car parking limited possibilities.

Very good place in the middle of the city. Clean room. Friendly personal.

Old furniture and room. No fridge. No conditioning system.

The breakfast was exceptionally nice.

In the weekend the main entrance form the main road is closed. You have to come in to the hotel through the parking lot from the back. Accessing the parking place is very difficult through pedestrian zones (first you don't know that you actually can drive there) on narrow little streets. You have to tell in advance if you want to have your breakfast in the earlier or the later slot. Well, that supposed to be holiday, when you don't decide when you will get up in advance.... The deco is awful. The room was small. The bed uncomfortable. No air-con

Location at the city center.

Huuh. This was really terrible (thanks god one night) stay. Our room was on a floor without an elevator, no one helped us with our luggage. Room was old with musty stench. Smelly carpets, bathroom. The room definitely didn't look like it did on the internet - or Booking. Breakfast. Mugs were missing from the coffee machine and tea, and there were no spoons anywhere. When we asked for mugs and cutlery, the staff ignored us. The waitress could not speak English, she looked and behaved contemptuously. We waited for everything, and after we got maybe a half of our requests. We call manager then. She at least apologized to us and let us park for free.. But that really was not enough.