Location close to center.

The breakfast was poor: mainly packed food. The hotel Is quite old style

Upon arriving I was given an “upgrade” to an apartment that I did not like at all due to the smell. I was ready to leave the hotel and find another place but I was promptly relocated to a better room, even though we did not communicate the problem with the apartment immediately. The room was nice and clean, airco worked very well and the hotel is very centrally located.

I wish I have had the option to book a “better” room in the hotel from the beginning, even if I had to pay more. I felt as I was treated as second class customer by having being offered the bad smelling apartment and then another bad smelling room, perhaps because we were staying only one night, before we finally landed a nice room on the 2nd floor of the hotel. As a pregnant person I cannot stand certain smells and wish I had the option to book something very decent beforehand instead of being offered two bad rooms before the good one.

The Staff were very welcoming and cordial. Check in/out is easy, orderly. Location is quite safe & central, while rooms are very quiet (about 15-20 minutes walk from the train station), just next to the historical arena and near some restaurants/cafes etc. Room is clean and spacious, breakfast is relatively varied, there is a possibility to eat it indoor or in a small but cozy outdoor courtyard. I stayed during the mid summer, which was pleasant, but, I am not too sure how warm the facility might be during the middle of winter. (Italian hotels might be designed to suit more for a summer vacation, and room heating etc I cannot ascertain with confidence, just from this 3 days stay).. Macerata itself is one of the most friendly, kind and efficient Italian towns (you can feel it, even as the small clean train approaches the town, because the passenger people start becoming nicer and more friendly and its train station is better equipped than many other towns of similar population size). There is no trash, no graffiti (except two small illustrations I've spotted) etc across the town, structures & streets are mainly built by bricks. I would definitely return there again to explore more!

I liked everything, except that because of the COVID, we had to wear masks all the time by obligation everywhere, even to the breakfast room until we were seated at the table (It was extremely strict). Apart from that, if there was an extended breakfast hour, it would have been better (it was until 09:30), but, that's is just me (because I eat exceptionally slowly).