Location of the hotel. The scenery.

The price I paid for the stay. I paid twice the amount that a colleague who booked via phone paid. I have receipts as evidence. I feel robbed by booking.com. Never will I use this app.

We were a bit early and could check in by 13:00, which was great. We were also excited to be upgraded to a suite with a hot tub. The suite was stunning, the bar area was really great.

Unfortunately the hot tub didn't work. We called the maintenance staff and he came to our room at least three times claiming to switch it on, the lights went on but the water never got warm. Such a bummer.

Overall, this was a lovely hotel and I would stay there again. The location on the river was beautiful, the staff was friendly and helpful, and the food in the restaurants was excellent.

The location is a bit remote and the hotel discontinued its complimentary shuttle into Livingstone during the pandemic, so going anywhere involved a 20-30 USD taxi ride. Also, most activities that the hotel arranges (airport shuttle, game drives, tours, etc.) have a two-person minimum, which was less convenient for me as a solo traveler.

Open feeling

location, staff, view from room

limited breakfast choices

Location

Room facilities either nit working properly or not st all

The room was lovely with a great river view. It was ready early so we could enjoy it the whole day. The staff were friendly, particularly the head chef who ensured we were catered for as vegans. The pool was nice and there was a small gym overlooking the river, which we used. The grounds overall were pretty and we loved the Sunset cruise. It might seem pricey but drinks were unlimited and we had some nice canapes.

The food was expensive and wasn't the best. We walked across the bridge to waterfront for food which was better in value and selection for vegans. Same for the drinks, but its to be expected in a fancier hotel. One thing they must change is the provision of drinking water. There should be a water filter tank where guests can refill their bottles to reduce plastic waste. The sprinklers were on far too much considering it had been raining.

The location was fantastic. It was close to various attractions and activities. In addition, the scenery was breathtaking. We were sad to leave.

The service in the bar/restaurant area lets the place down. Everything we ordered from food to drinks and even asking for the bill was a struggle. The staff were lovely but just disappeared off for ages every time we asked for something. It was rather frustrating.

Everything was good

a bit remote

location , food

nothing

the room was nice with a view. you can monkey and elephants on the property.

food and bar closes early. not many choices for people that don’t need meat. front desk isn’t 24hrs although someone is in the back room.

the ambience is perfect for an African resort

It’s far from everything, and it is not easy to get transportation. It’s extremely expensive to go to the Zimbabwe side and that is where all the action is. Also, staff doesn’t help you with your needs. They are extremely slow. It took one and a half hour to get my room service and they didn’t bring what I had asked for. I had to return it and I didn’t get anything else because it was too late. Yet, they wanted to charge me for that. At the end they took it from the bill, but in other places, they would have taken off the bill without me asking. Also, the phone in the room didn’t work. I had to call with my cell phone to reception to get what I needed.

Great setting, beautiful lobby, friendly staff, nice room, comfortable bed, good food, reasonable price (apparently booking.com has good discounts)

Infested with mosquitoes, at sundown you have to run... (there are some small ponds, where they breed, so may suggest they create a flow, or some other solution)

location was excellent breakfast was good staff were good

gym was very poor

excellent location at the zambezi riverside

The view and architecture are amazing.