Il prezzo della camera è stato esorbitante. Ho pagato 3 volte quello che hanno pagato i miei colleghi. Quindi non posso essere soddisfatto.

We requested a balcony room and were not disappointed, we were overlooking the bay with superb views towards Mt Etna. The room was spacious and very comfortable. We loved spending time sitting on the balcony watching things going on. Breakfast was lovely with a good choice of foods both sweet and savoury. We used the restaurant twice and the food was outstanding, the wine lovely and the prices very reasonable.

At breakfast I would have liked a better vegetarian choice, there was cheese or boiled eggs, |some vegetable omelette or mushrooms would have been appreciated.

Buona la posizione, belle le piscine, tutto sommato nel complesso è ok

Pulizia molto superficiale, non me lo aspetto da un quattro stelle. Colazione poco variegata.

Vista spettacolare e camera elegante…. ottima accoglienza. Ottimo ristorante

Great location for us, and the view of the city and Etna was unbelievable. (we had a seaview room). The staff were super-friendly.

Nespresso machine in room.

The best part about staying at this hotel was the service provided by Arianna at the front desk. Arianna was friendly, helpful, attentive. Answered all of our questions and even though there was a slight language barrier, Arianna was very patient and kind and helped us with all of our requests. The view from our room and the dining hall was beautiful. Nice to see the sunrise every morning while eating breakfast. The location of the hotel is far away enough from the busyness of the town area, but close enough to walk to the pier for tours and good restaurants.

The shower door in the room leaked. After taking a shower the first day, the bathroom floor was covered with water. We had to be extra careful of which way the shower nozzle pointed when taking subsequent showers in order for the water to not leak out of the shower door. Even with using a lot of caution, water still escaped and some water was on the floor. We asked for extra towels so we could soak up the water. The hotel only had 2 workers during breakfast. There was also a tour group during our stay so the group kept the workers plenty busy. Unfortunately the workers were not friendly and it seemed we were bothering them if we made a request that food items be refilled.

we were greeted by Arianna with a big smile. she was cordial, helpful and went the extra mile to ensure our stay was a great one. Arianna made the stay fabulous. she is the very definition of providing outstanding customer service. Grazie Mille!!!

The breakfast was not what I’d expect/disappointed. The selection was very limited and the pastries and bread were not fresh like the other places I stayed during my holiday. Dining staff were not happy and was not service oriented. My bathroom was not clean and needed work.

The location was very good and well connected to the borgo antico. It was 20 minutes walking to the center. The breakfast was good and the swimming pool very nice

WiFi connection is not always working as expected