Very clean and comfortable. Easily accessible from the Messe (only 15mn even during rush hour). Great Vietnamese restaurant next to the hotel.

It were not a lot of the guest, breakfast was amazing lot of items to choice (including smoked salmon, shrimps, german sausages, caprese etc), nice coffee, very clean

i am not able to list anything

Cleaniness, closed to Kurpark and city center

WiFi was not working and breakfast have limited options

Location and breakfast are good at this hotel , and what you would expect of a 4 star establishment.

The computer / reservation system Needs a serious upgrade . On arrival At 13.00 my booking could not be found and after an extended wait (after A long drive on the Autobahn ) he complained that he problems with the connection to Bookings .com Finally I was allocated a room after A 30min delay . After proceeding to The allocated room , I find the room in occupation by another guest . What happen to security with all his goods Laying in the room . On returning to the front desk I got the impression that they thought I did not know what I was saying ,he then came up with me to make sure I was right ,serious ? We return to the front desk once again And after much hand wringing and involving yet another member of staff I finally got into a room . If you are a fan of John Cleese and faulty towers this comes close to the real thing . My next destination was Singapore in order to enter I needed an entry form to be submitted no longer than 72 hours prior to arrival To the Singaporean authorities , to be save and carry a hard copy with me I Requested my travel agent to email a Copy to the hotel with room number And name .I got my travel agents email And proceeded to reception to get a print out . Needless to say no email could ne found in the system ,I then send my email to the receptionist personnel email who then proceeded To print me a copy hallelujah! !!!!!!! Enough said make up your own mind .

Good breakfast, in a very nice hotel

There used to be a spa in the hotel for all guests and it was cancelled

The minibar was not working. The room was poor. Receive a new room. Also in this room the minibar was not working. They repair it after 2 days. In bathroom only liquid soap, almost impossible to take it out from bottle. From 2 soap bottles, one was empty. They did not fill it after my request. Find small insects in the room. Receive a nice third room. At the end of my stay at night, I was bitted badly by a big insect in this third room. All my stay was a bad expirence. But, I have to notice that all the staff was very polite and wanted to help me from their heart. They did the maximum they can do to help.

New bathrooms, big rooms with balconies, good breakfast and easy access to Frankfurt.

Haphazard room service.

large room and large bed

room was very hot with no possibility to cool down Hotel without special character

great location opposite the Kurpark