La hacienda es preciosa y las comidas buenas. El personal es muy amable.

No había gel de ducha ni kleenex en la habitación

Staff service, building was beautiful a little alpine like, beautiful gardens, food choices at breakfast and dinner, cosy bar area. Great shower in bathroom.

No tea/coffee making facility in the bedroom, no mini fridge in the bedroom. But there is a coffee shop on-site with lovely outdoor seating area.

El hotel es muy acogedor y tradicional. El personal muy amable y atento. Su ubicación y vista del valle lo llenan de una energía muy especial. De hecho, a solo una cuadra del hotel uno puede tomar un hermoso sendero a lo largo de un canal de irrigación que o bien lleva a las Tumbas de Saywa (ruta de dificultad media/alta, involucra ascender un cerro por 3 horas aprox) o bien a una quebrada donde se pueden apreciar pinturas rupestres. En este segundo camino, si uno sigue el cauce del río por aprox. 1 hora más, llega a una pequeña catarata y arroyo (ruta de dificultad baja hasta las pinturas rupestres y media hasta el arroyo).

Lo único que no me gustó de mi última estadía fue que el check-out tomó más de 1 hora debido a confusiones con la relación de adicionales. Ahora, esto fue algo particular de mi última estadía. Estuve dos veces antes en el 2023 en el Sonesta Yucay y no tuve este problema.

Gran lugar, instalaciones fenomenales

The location is very good, All the services are accurate and well organized. Great the presence of small square gardens which offer to the guests the possibility to find exclusive and quite angles very well spread out all around the hotel structure. The room 308 certainly nice as its position within the hotel which is very reach of green and flowers. The presence of the Chapel is a real plus. The staff is very nice and helpful. Everything is good except for what stated below.

Very poor closet in the room, really unconfortable to organize the personal belongings! The absence of drinkable water is a real problem even if apparently it's not so a big problem! What can hurt is that doesn't seem fare the hotel policy to give one free 500ml bottle of water, not enough for the normal human daily consumption, charging to the guest the exceeding needs of water! What's worst is that the charge is made at a very high price. As a principle, this is not understandable because the absence of drinking water has to be considered as a structural deficiency of the hotel which, as so, cannot be turned to the guests. Furthermore it has to be considered that this aspect, which represents a major fixed cost of the staying at the hotel, doesn't appear anywhere within the (contractual) information provided.

This place was a dream, I was so happy that I decided to stay here. I wish I would have been able to stay more time.

The one thing that I thought they should have in the bathrooms was salt baths.

This place is so gorgeous! Seriously above all expectations. The staff was friendly, calm and helpful. They even helped me find a dentist for an emergency. The food was great! I loved the café being open all day as I have a weird eating schedule. The room was impeccable.

Nothing to be honest. It was all great!

The room was infested with bugs & we’ve been waiting for a refund for weeks!