Very elegant hotel, situated right in the front of Royal Palace.

I liked everything.

We were offered good deal when we arrived to upgrade to a suite which was very comfortable. View of place was beautiful from bedroom window. Hotel very central to everything. Very pet friendly. We ate in the bar with the dogs which was great also. Parking very secure and easy access to hotel. Staff were very friendly and helpful.

Nothing.

great location and nice spec

the air conditioning didn’t really work so the room was very warm

location style cleanliness friendliness staff

noises from ventilation and fridge in the room

as above

very good food and friendly helpful staff

no where to sit outside.

Location

Very clean great location good underground parking good beds great breakfast english speaking staff

accepts dogs. secure parking with direct lifts to all floors. very friendly and hospitable staff. we were upgraded to a large suite overlooking the palace.

although very comfortable our room could do with a makeover.

i didnt feel safe leaving my car parked outside, the place looked awful so we didnt even get out of the car

Great view from the superior room. Excellent breakfast. Lovely staff

The air conditioning made the room too warm. Had to ask for the robes and slippers as they had not been put in the room.

amazing location , lovely room that was dog friendly

location

location

comfortable

dinner menu

A great hotel overlooking the palace. We were greeted warmly by Sonia in reception who gave us suggestions as to where we could eat. We had a lovely comfortable room and bathroom with separate shower and big fluffy towels. Breakfast was good with plenty to choose from. We will definitely return on our return journey to Santander.