Wifi facility well.

Doesn't meet what they are offering. No bedside charging port. Bed are not comfortable. Washroom facilities not well. Breakfast is included but I am so surprised when I receive the breakfast they provide. Breakfast rating - 100 out of 100. I don't recommended any person to stay there.

Staff behaviour

Breakfast and location was good

AC, Bed size

Good location. Air-con was good. Working hot water. Very good place for people who wants to explore the city and crash to bed at night. Staff good.

A restaurant was available in the hotel. But the food quality isn't good. Breakfast was very basic. But delivery food was allowed.

nothing.

nothing was likeable

The refreshment on arrival and the fruit basket. Also, the impression I had with my over the phone conversation with customer service changed with the interactions with entire team.

The customer service is ok though the front desk officer couldn’t find my booking and hang up the call without informing me that it will take time for him to find the booking. This was my first disappointment.The amenities aren’t well maintained such as toilet, shower taps and toilet door (tissues used to fill gaps!). The most disappointing thing is the strain in the bedsheets and pillowcases. Cleanliness is very important to have a good first impression which was unfortunately absent. The photograph supplied was not aligned with the reality.

Spacious room

Stuffs were skeptical. I talked to 3 stuffs separately two on reception desk, one on phone call, and they told 3 different prices for the same room. I talked to the number given on Google and he said dollar rate would be counted 86. But at the reception that stuff said he’s a booking.com stuff he’s doesn’t know anything about the dollar conversation rate and that stuff charged me nearly 95 taka per $. Later I talked to another stuff and he said he’s the manager of the hotel not a booking.com stuff. Such a liar. And they reveal their actual price of their room. One stuff at reception said they are offering 40% discount, another said 30% and that manager on call said 30% discount too. Disastrous management system. Moreover the bedsheets were not clean at all. Upon asking about it the stuff said it’s normal to have marks on bed sheet. On a positive note the location is nice. Room was pretty clean. For a three seated room they provided only 1 ton ac. Overall not satisfied with the experience I had with the hotel, specially the sceptical stuffs.

staffs.

toilet.