clean and cozy

Clean, close the supermarket, close to the center. Comfortable sleeping.

Missing coat hook and some hook for towels in the bathroom, 4 beds but just 2 chairs in living room. Kitchen missing basic things like salt, pepper, oil.

Location

There are everything you need. it’s look like home. Amazing.

clean and tidy

entry instructions aren’t easy

clean and fresh

I arrived in the dark and found the key fob quite difficult

Good place

Clean

The apartment was beautifully clean and very comfortable. The proximity to the park, cathedral and town was absolutely brilliant - 5 stars highly recommend!

nice cozy space

there was only one way to get inside the building for us and as we had a pregnant lady, it was very, very hard for her to go up and down the stairs several time a day, when there was a door literally next to our flats. But no key fob or access code provided. Very inconvenient from this point of view.

lovely clean rooms ..very quiet and very secure

only downside was oven and hob instructions were not very clear so unable to use ..the same for heating instructions ..so property was quite cold

the room was very big and felt like an apartment

when I arrived to abbot house I received an email about how to manage. the email was too long to understand what I’m supposed to do, very confusing and if I didn’t get help from people around I would’ve get into my room. no Receptionist, the phone number for customer service is only for a UK number. I got into the room with help from people passing by, when I got to my room there was somebody else’s luggage in there. it took the customer service an hour to help me out. was a horrible experience. never coming back and highly not recommend.

Good location and comfort

Access was complicated and did not work.

The location was good, with just a 5 minute walk into the centre of St. Albans. Cleanliness was tip top.

My stay was not a particularly good experience. Here's why: 1. The parking is bureaucratic. You have to pay even for guests, and have to pay separately with an invoicing system. God forbid if you want to allow a guest, which costs more. 2. The heating is so complex that it’s difficult to work out how to reduce the Sahara-like temperature. 3. The cooker - albeit modern - needs a degree in astrophysics to get it to turn on. There are no decent instructions, just a basic how-to in the "property manual" which just made things worse. 4. Although the furniture is modern, it’s a bit low quality. Wardrobe slams and shakes. 5. The front door didn’t accept the electronic keyfob, so I had to enter the 8-digit code every time I returned to the apartment. 6. Opening the window to let in air (to reduce the temperature) also lets in what seems like 100 decibels of traffic noise, thanks to its location on a busy road. It can sound like Daytona outside during rush hour. 7. There's no toilet roll holder in the bathroom. 8. As soon as you check in and settle, you're sent a check out email which warns you that you risk financial penalties if you fail to vacate by 10am. And every time you leave the apartment you can’t help but read a sign that threatens an unauthorised late checkout fine of £150 (minimum) if you don't leave by the allocated time slot. 9. The walls are quite thin, so you can hear conversations in adjacent apartments fairly easily. 10. The Internet showed less than 1mbps download speed, meaning it's almost impossible to watch anything on the TV. Oh, and there's no live TV, for some strange reason. 11. If you have a query, you have to wait until the next day to talk to someone. Customer services just make you feel like you're there to take cash from your wallet. Any interactions with the team had a passive-aggressive feel. There is very little “customer care”, and the whole experience feels cold and impersonal.

No patio ore veranda ;)

Breakfast N/A. Location perfect for our requirements..adjacent to the park and within walking distance of the city and bus routes to our relations. Numerous shops and supermarkets adjacent. The shower was great and the washing machine a bonus.

Poor prior information: having paid for the stay, we decided on an unbooked free space, as per your details. No car parking information was provided. The help line proved frustratingly unhelpful; Flying Butler has the details; I hope no charge has been made! Information in booklet was inside the apartment, found AFTER our arrival. No plug socket for the microwave.Heating uncontrollable, despite info. TV operated by Amozon Firestick or Virgin device only.

The location was good.

The booking procedure seemed quite long winded. Information emails could have consolidated onto one email. It would have been helpful to book the parking with the room booking. Entry into the car park wasnt straightforward but our issue with someone else parking in our allocated space was addressed promptly. Thank you. The room was advertised for 4 people but only 3 chairs provided for the table. Mirrors in the bedrooms would have been appreciated along with a bedside table and light on both sides of the bed. Also, the bin lid was broken in the kitchen area.