We stayed at the property the last week in July. We felt very comfortable staying here during the pandemic. Everything was very clean when we arrived. The day we arrived we went down to the basement and there was about an inch of water on the floor. We called the rental company and they sent someone over right away the next morning. Joe, the maintenance guy was very nice and let us know the status of the water. It took about 3 hours to shop vac all the water out - which we had to wait around to leave the house. Joe didn’t have a key and there isn’t any way to lock the doors without a key. He cleaned it all up and we were able to get out on the lake by afternoon. Later that night we went down to turn off the extremely loud fan (we couldn’t hear the TV upstairs) and there was more water again. This ended up happening 4 out of the 5 days we were there and it really disrupted our days. We ended up having to hang around the house more than we intended waiting for the basement to be cleaned up. It would have been nice if someone from the management company would have come over with a key and waited so we didn’t have to. The basement was starting to smell musty which was coming upstairs since there isn’t a door to the basement. The house is beautiful and hopefully they get this problem taken care of so there isn’t permanent damage.

Was easy rental and had no issues!