Convenience of location and having own space while visiting relatives locally. Kitchen had everything needed. Parking right outside.

After booking communication was poor. I decided to add an extra night for only 2 person, I was quoted a good price then when I went back to confirm I was told that was wrong price and it would be five times higher than originally quoted. Had to make several phone calls on arrival day as I had no check in information, it was discovered it was because they hadn’t taken the security deposit as arranged. They were also asking for ID before issuing key code, that information had been provided and accepted in January when the booking was made. I also reported shower rail wasn’t long enough, no reply. I realised later in reviews this has been reported to them many times over the last 2 years and it seems nothing has been done to correct this. Electric socket overload in main bedroom adapter into adapter isn’t safe. Damages deposit of £250 was not returned within 7 days. First email I sent direct but there was no reply, I then sent email through booking.com and I got a reply to say , We will update you back in next 24 hours with the status of your security deposit. 48 hours later I phoned to be told it would be done right away and it was actually almost another week before it was refunded, 17 days after departure.

The property was excellent

The amount of messages and emails from the letting agents was excessive to say the least

Not a great deal having stayed in the property. Overpriced.

The location could have been better; opposite a workshop/unit. It is also a bit of a stretch to call it an apartment/cottage, as it was just a semi detached house. The property itself could have been better finished, as the paintwork on the door surrounds looked as if they had just had a quick finishing coat applied. The shower head rail was cheap and nasty, and couldn't be adjusted, but the other elements of the bathroom were of a reasonably good standard. It is also a point to note that in the front bedroom, there were too many extra sockets plugged into the main sockets on the wall, and its not good or a safe practice to pug an extension lead into a already overloaded socket, and attach it to a wall. Although the property was clean, I would not be recommending the property to anyone else.

Spacious rooms and all very clean. Toiletries , tea and coffee provided. Very quiet area

We should have been given a code for the key box an hour before arrival but this not not happen and we had to call the office then have a code emailed to us. It was a bit of a delay in getting in . Fortunately the weather was nice while waiting outside. No tea towels One chipped wine glass

Great location. Excellent parking.

Rooms were comfortable, staff was extremely helpful even though I had to book last-minute. They were very communicative and made sure everything got sorted out in time for our arrival. Location was excellent for us as we did not have a car but we were close enough to the grocery + train station to walk.

I would have appreciated transparency in the description of the listing about the security deposit amount + method of collection.

It was clean and comfortable

The heating didn’t work in the bedrooms so at night it was cold.

I want to preface this review by saying that the apartment itself is lovely. Spacious, clean, great location, easy access, plenty of parking and easy to find.

There are a few things however that means we will not choose this company again when looking at places to stay. Firstly the £250 damage deposit. Whilst we received a full refund, it states in all email confirmations and on the booking system itself that this “will be reimbursed within 7 days of checkout”. On the 8th day I had to contact you to ask when I would receive this as I hadn’t yet, to be told it had been processed that day and will take another 10 days to be in my account. Considering everything says it will be received within 7 days after checkout date, this is very misleading. It also says when confirming the booking “A damage deposit is required upon arrival. It’s fully refundable when you check out as long as there has been no damage to the property.” You actually charged me when you took payment for the booking and mention everywhere else it’s refundable within 7 days, so again this statement is misleading as it suggests it’s taken upon arrival and refunded on checkout. The confirmation (terms & conditions) received was very threatening and unfriendly and states that if there are any noise complains the damage deposit will not be refunded. This is not acceptable. A damage deposit is precisely that - for any damage to the property. I should hope that if anyone has not been refunded their damage deposit due to noise complaints they seek legal action as it’s very misleading from start to finish. On the booking and on your policies it says that quiet time is from 10pm and 8am yet in the threatening confirmation this is changed to 9pm. So which is it? A few things to mention about the facilities; the towels are tiny. I’m a size 8 and could barely wrap it round me. If you’re going to provide towels I suggest you provide ones that will fit people of every shape and size. It says you provide a hairdryer but when we arrived we couldn’t find any.