I liked the views and the bedroom

I did not like that the restrooms are not wheelchair accessible, no shower chair. Hotel needs to provide accommodation for people with disabilities also the way to the restroom is not accessible

We loved the location.

They tried to give us an ugly room, unlike the ones they advertise online. Upon entering the ugly room, my teenage daughter used the bathroom and almost got bitten by a big scorpion that was hidden in the toilet paper. When we complained to the receptionist about our unhappiness, she was not understanding or helpful at all. We were transferred to a small room that night and spent half of the following day arguing with two rude receptionists and waiting for a solution, and our stay was only two nights. After speaking with the manager, who was very understanding, we got a really nice room. We left Roatan broken-hearted because we feel like foreigners get preferential treatment. To be discriminated in our own country is very sad.

The breakfast options were wonderful, as was the staff. We got to know each of them. The location is away from the crowds of West Bay Beach, and was beautiful and much more peaceful than down the way. The security guards and locals brought us fruits, just because! They were all so wonderful. The dock area was our favorite, and we snorkeled there most days. We woke up often to Macaws flying over, and truly enjoyed our stay.

Drinks are more expensive than most places nearby, though our bartenders made the price worth it 😊 The building was under construction, which was unexpected, so it was noisy most of the time. The beds were rather hard and uncomfortable, including springs poking up on some of them. The kitchenware in our room was very scratched and old, which made cooking difficult. Ants!! Be sure to keep all food in the fridge! We had a large group staying in Delfin tower, and made the one shower work, but we needed more places to hang towels to dry. Very few hooks.

Good location. The hotel doesn't have a beach attached to it, however it would have been good to be supplied with portable chairs and beach towels, if these were available, we weren't made aware. The hotel decor seems to stay true to the garifuna culture, it was quirky an distinctive. The receptionists always tried to help.

Main issue: wildlife. We know and fully enjoy the idea of sleeping somewhere tropical, however the rooms all seem to have massive gaps to allow anything to crawl into your room. On our 3rd night, I woke up to a huge cockroach crawling on my leg at 1 am. My wife and I literally jumped ou the bed screaming. The security guard was the only staff member on site at the time and he was more worried about me returning the bug spray than what had just happened to us. We raised this problem to the receptionist who was apologetic, but started off by saying she couldn't promise anything, the idea of compensation for the ordeal was not even broached. We got switched to an equal room on the other side of the hotel, but it had many of the same issues. We didn't sleep comfortably for our whole stay after that incident. I sprayed the room with bug spray each night and would find dead cockroaches each morning. I don't want to think about what happened before I was woken up. Other issues: - the breakfast had no gluten free options save for 1. When we asked the waitresses if we could replace the flour tortilla in the rest of the dishes with a corn tortilla (we knew they served these in the hotel), they just said no, and didn't give a reason. - while on the subject of staff, most waiting staff seemed to have an attitude the second you ask for something, even if it's something you should be entitled to. We would repeatedly have to ask for the same thing to receive it, and our requests would normally be met with a stare-down and a huff. - the bathrooms just felt inadequate, too many nooks to keep clean and too much rust. The toilet in our first room (tropical) was too small for a very average sized person to use, i.e. choose your number.

Suite Rooms are nice, spacious and have good beds.

Water is terrible. Not good for human use, can't shower properly. Staff was less than friendly.

Older property, but beautiful. Nice free breakfast, great location. Enjoyed a relaxing stay.

Room, especially bathroom, showed it’s age.

The room was nice. The housekeeping was excellent. The view from the balcony was good.

The stairs were dangerous, no hand railing on either set from the upper floor. The food choices were subpar.

The location is great and the rooms are spacious.

The pool water wasn't circulating and I felt like it was really cloudy.Some staff were really friendly and others didn't give a damn and it showed.