I was incorrectly charged AUD$264.94, and the same could happen to you. I feel compelled to share my terrible experience with anyone considering booking this accommodation: The keynest is located in a gas station, and you need to ask the clerk for assistance to retrieve the key. However, when I arrived at the station to collect my key, the clerk had no idea which key to give me. It appeared that the clerk had never received any training on the keynest system. As a result, it took a great deal of time and effort from the very beginning. After my one-week stay at the hotel, I returned the keys to the clerk at the gas station and returned to my home country. One month later, on September 10th, my credit card was charged AUD$264.94 by the hotel management team. I immediately emailed them to inquire about the charge, and they responded, "On your departure there was a key missing, it was not returned to the keynest location. This charge is for the key replacement" I was certain that I had returned the keys correctly and safely, so I asked the team for evidence (such as CCTV footage) showing a discrepancy between the number of keys returned and the number given to me. I also requested an explanation of how the $264.94 charge was calculated. On several occasions, I did not receive a response for days after sending my email, which left me extremely frustrated and upset. I continued to send follow-up emails every one to three days to remind them about the case. Finally, on October 1st, almost another month later, the team emailed me, stating, "After further investigation, we have discovered the key was in fact at the petrol station but the staff had misplaced it and not scanned it back in" They refunded the charge on October 4th. This incident revealed two key issues: 1. The gas station staff are not adequately trained in handling the keynest system. 2. The staff were SO careless about charging their customers.

Lock box was jammed which made retrieving keys difficult. Apartment clean however as commented by previous occupants only 2 forks and this has not been rectified.

Close to GC Marathon start.

Extremely limited kitchen utensils. 1 fork, 2 spoons, 2 wine glasses etc for 3 adults!!!!

staff were great

there was no bin bags or items to clean with even though our bond depends on the property being left clean and tidy

Close to restaurants and shops

Checking in wasn’t good.

Location good and property manager great.

The unit was not very clean, requires a deep clean and maintenance. Very noisy.

Very close too everything that suited me. It was very clean and modern.

Some light bubs are missing plus had a ironing board but NO iron and the aircon won’t turn off unless you turn the main switch off. Door handles in all rooms need fixing.