I would like a refund because at the night time we could not get in our room and our bags where not left secure.the room was not ready when we arrived and this caused my problems. I would like something done about or we will not use booking.com again Someone needs to phone me on 07837049914

Central Location

The price but had to take it due to various interviews over the week

Great position in town.

The reception wasnt manned at night. Our door keys didnt work and we got locked out. Nobody answered phone, so stuck outside for an hour. No apology. Apartment not well cleaned. Hardly any equipment.

The apartments are clean and well decorated. The kitchenette is very convenient.

The staff were difficult to get hold of There was no bedding for the sofa-bed. I tried to phone the staff number but there was no answer which resulted in the children sleeping under coats.

We didnt get as far as Breakfast as only spent 1 hour in the property, which was that filthy we checked out and found somewhere else

The apartment was filthy. It hadn't been cleaned for days by the looks of it, there was grease all over the Kettle and Toaster, waste food in the sink, open food in the fridge, surfaces were dirty and greasy, only 3 teaspoons was the total of our cutlery. The place was just filthy, worktops not clean, bathroom not cleaned properly, floor filthy, dead flies on floor, grease and cup marks in cupboards. No hand towels, no robes, no toiletries, no soap,no Coffee maker, the list of a lot of the things promised in description were not there. The Manger offered another room which was cleaner but still poor and the toilet was soiled and units greasy so we couldnt accept it. He sent a "cleaner" to original room who spent less than 15 mins with a cloth and spray and gave a token wipe of surfaces. Overall the service and cleanliness were appalling.

excellent location and private

I’ve stayed a few times at this location and every time there has been a problem of some sort, the staff have always dealt with it but it’s a shame it keeps happening. I believe a new site Manager is now in place though.

it was in the centre of town

the first room we were given hadn’t been cleaned, there was rubbish, wet towels, dirty linen & it smelled of cat wee! we moved apartment which was better. there was no welcome pack like satchets of coffee/sugar so had to go shopping so we could have a hot drink. no hot water in the morning either so the shower was freezing.

No hot water through out the whole stay, had to have a shower which was ice cold, although we complained about it, previously read reviews about no hot water which was clearly true and a common problem. no towels in room, abit unprofessional how one of the workers asked for our credit card and took it away into a room where we couldn’t see anything, seemed abit dodgy as our details could had easily Been taken. Not the cleanest, dirty oven, all pots were dirty, hairs all in the bathroom which looked like pubic hair

location was ideal, nice modern room, staff were kind

very dusty, not good value for money especially for the area, and lift was not working with almost 5 suitcases to haul up three flights of stairs!

As described

It was a good location and cheap.

Firstly they didnt answer then phone so we stood on the rain for around 15 mins. I was soaked by the time they answered. The flat was really dirty, crumps on floor, dirty un-wiped work tops, generally very unclean bar a well made made. Pretty poor in all honesty, I wont be rushing back.

Location and apartment

No toilet paper, shower gel or complimentary coffee, tea milk satchets

Centrally located and easy to find

Lift was out of order, toaster was broken and no tea towel provided in kitchenette, no soap (liquid or otherwise) provided in bathroom, main (polished stone) staircase to rooms was dirty and required washing.

Staff very friendly and helpful. Beautiful new building. Room very modern. Great Central location.

Cleanliness was very poor. Dirty stairs. Room still had rubbish in. Hair all over bathroom floor.

location

broken toilet seat, no lift working and on top floor with no prior warning, would expect toiletries such as shampoo for the price paid. Room itself was also quite small and filled with the cushions from outside!

The apartments was excellent

The lift was broken and unfortunately our apartment was on top floor alot of steps to go up

The space was lovely and well kept. I wouldn't call it could friendly but it was definitely child accommodating. Lovely views, well laid out rooms and a working useable kitchen. Would definitely stay again, but probably without the kids.

The lift was broken during our stay and we were on the 4th floor with 2 babies and 2 prams. I can't give a completely positive review because obviously this was horrific. However the staff were so helpful and frequently helped us carry babies, shopping and packing up and downstairs!