Location & Comfort

No response to multiple phone calls and messages about my sons expensive pillow. And still awaiting a response

The size of the room was decent for the number of people we had. The pool was nice for a wind down at the end of the day, and was a convenient location with lots of places to get food and close to our events.

Everything was well facilitated.

Bed confortable and close the main road

I hate leaving a bad rating, I prefer not to rate it, but now I have to do it. We had a problem with the equipment in our room. The owner having responded to a comment from a customer, that he worked 100 hours per week and was not reachable at night (I am attaching the screenshot of the comment) I wrote him an email instead of the 'to call. What a mistake ! He came into the room very angry and really aggressive. So I can understand that my email displeased him, but as I explained to him it was an email that was sent to him privately and not a notice on Google or on booking... I warned him about future visitors. Either, this bad rating because of the lack of respect towards these customers as he did is intolerable for me. We travel in a van for several months and rarely take a room to recharge our batteries. This gentleman completely ruined this pleasure for us due to the stress he brought us and his aggressiveness. A word of advice, if you book at this establishment and you have a problem, refrain from telling them or it will be worse.

Location

Nothing

Very good and convenient. Bonus for late check in.

Nil

Room made you feel at home. Very clean, tidy and has a great layout. Much bigger than most places.

Friendly staff

Location is good.

Room smelt like urine and musty. Sheets were stained and doona was covered in stains and full of mould. Back of door had what appeared to be spew or fluid splattered down.