beautiful place

there were extra charges for spa and must be booked in advance, this was not communicated

Room, check in, breakfast, pool

Not clear spa not included until after we had booked

Breakfast had not very high quality

Breakfast was amazing and the spa was great. Area of outstanding beauty with lots of outdoor activities nearby. Bathroom was great

Reception staff did not explain a lot at check-in, flies in the room, pricey for an old-fashioned room, staff were not aware of me bringing a pet after I had specifically said before arrival, communication between booking and property not good. Having to purchase a swimming cap at the hotel after price paid is ridiculous.

Being here few times, spa and facilities are great, rooms are as expected. Free parking and perfect for trekking.

Unlike other times we arrived when plenty of school Trips where at the hotel. Experience was very unpleasant, noise at night extremely high, shouting during the whole day, the buffet restaurant was very limited compared to last times. We would appreciate to be informed upfront as this was a low in our stay wanting to relax and enjoy nature.

Breakfast

Spa, service. The water in the Jacuzzi and the steam bath were cold. After I complained, they told me that they had an electricity issue. I am amazed at the fact that they still charged us for the thermal circuit and that guests were not informed of the situation in order to make a decision about to wether or not contract a thermal circuit in a spa that is not running as it should. The Spa facilities were not super clean.

Excellent Buffet Dinner and breakfast

The liesure centre expensive not included in the booking price but looks like it is in the booking blurb

Clean spacious room. Pleasant staff in the restaurant. Able to bring our dog. Very nice and varied breakfast. Good location for exploring that part of Los Picos.

Uncomfortable beds (too bouncy!) Rather old fashioned drab décoration. Big groups of very noisy school children. Half board menu not nice. No tourists information or advice. Rather expensive for the quality.

the property was really pretty

the beds had wheels and it was very uncomfortable, during the night the beds slides. the A.C. was not working and the rooms were hot.

Good breakfast with a variety. Room has a reasonable size, clean. Friendly staff. Indoor pools.

A bit noisy.

Desayuno excelente Experiencia en spa satisfactoria

Demasiado calor en la habitación

The spa facilities were an additional cost including use of the swimming pool which was not advertised on booking.com, we booked that particular hotel because of the Leisure center facilities, for 2 of us to use the pool etc was an additional 140 for 2 days

Spa and attendent and cleaning

Room is small

Cozy hotel surrounded by a nice atmosphere. We loved it!

Poor soundproofing of rooms, snoring people in the next room can be heard as it was inside your room.

Room was big, balcony was great with mountain views The location was ideal for hiking in Picos de Europa the spa is a very nice touch

check-in at 3pm ONLY meant a large queue at the time with reception having just ONE computer it was very difficult to book the spa and the staff at hotel/spa didn’t seem to communicate very well the buffet wasn’t great asked reception for information about how to get to Picos de Europa and didn’t get much, staff at reception didn’t stop looking at his computer while talking to us… and provided wrong info about buses

Clean, attractive, and comfortable

when booking, there isn’t any clear messaging that tells you the thermal pool is an extra €35 per person. with nothing drawing you to the town that the hotel is in it should include free entry to the pools for guest.

Spa was good but pricey and too busy

No lunch service available

Location

Spa