Property was excellent and customer service was really great.

Peaks Resort and Spa is a great place to stay. This penthouse is not managed by the hotel but by a separate property management company. The WiFi in the unit was not working, the property manager could not get it fixed during our stay and that made everything more difficult to manage. However there was WiFi in the hotel lobby which we ended up using. Various small things were amiss. The shower diverter didn’t work so you couldn’t use the handheld in the master shower. The door handle to the second exterior deck was broken so you couldn’t access it. Don’t get me wrong…the unit is beautiful…but it wrong to use your guests to tell the property manager what is deficient in the unit after they have begun their stay. All of the things I mention, in and of themselves, could be avoided with a more actively engaged property management team. If I owned this unit, I would audit the service request response sequence from one stay to the next, making sure concerns of guests were addressed. Just my opinion. Again, this is a beautiful unit five bedroom unit with top drawer amenities. It just needs better follow through by the property manager so that the features in the unit work properly.

Spacious and well appointed unit with wonderful Mountain View’s. Enjoyed the amenities of the Peaks Resort. The Peaks offer slope side rental gear (we were not aware). While the 2 smaller rooms on the main floor have their own toilet, they do share a shower. I did not notice that in the description so just beware (no big deal). Overall a great stay!

Our family had a wonderful time staying in this penthouse for three weeks this summer. We hosted family, and found the space to be perfect for spreading out when needed. And when it was just us the space was cozy and a beautiful spot to work and relax after spending time in Telluride and Mountain Village. The Peaks staff is LOVELY. You can’t go wrong booking here.