The property was nice & spacious, definitely served it’s purpose! I would stay again.

Overall, we were very disappointed with the management company. This was the dirtiest rental any of us had ever stayed in. Our issues: -The floors were extremely dirty. We took pictures of how filthy our feet & socks were after only walking inside but I'm not able to attach photos. Clearly not good Covid cleaning standards -Flat pillows & hard mattresses & 2 pillow cases in separate rooms were clearly not washed, they had drool stains on them. Also a dirty towel -Algae on the pool tiles -VERY slippery concrete around the pool -Overall low quality - one of the back slider doors was really hard to open and close. Faulty dishwasher -Not enough glasses -Tiny coffee pot, only brewed about 2 mugs at a time -Ridiculous pool hours not disclosed in the description. Not allowed in before10am -Bag of old rotten fruit in garage I booked thru VRBO & received my confirmation w/ a 3:00pm check-in time (the listing on VRBO still shows 3:00 check-in.) After a long drive we arrived at 3:22, needing to get my infant daughter down for her nap, which we planned on getting there in time for. When we got there the cleaners were still there & said that check-in time was really 4:00. I sent a message to the host about it & didn't hear back from them until after 4:00. The host's reply simply said "Our check in time is actually 4 PM. The cleaners were correct." Needless to say, this was an irritating reply after having had email confirmation saying 3:00 & having to wait in the driveway with 2 little kids for 40 minutes until the cleaners left a few minutes after 4:00. Luckily the cleaners gave me the code to get in because even after a couple of requests, the host never sent me entry instructions. Ended up calling the management company, the woman who answered was snippy from the get go. I was being polite & calm & explained what happened & she said that a 3rd party is the one who sends the confirmation emails & that they already notified them of the error. I said that's fine but that doesn't help us today. She said I don't know what you want me to say, I already told you we notified them. I said an apology would be nice, or some sort of discount. As soon as I said that, she said I don't like the tone of this conversation & I said why, because I'm asking for some sort of compensation? She got all flustered & said I'm hanging up! And she did. The lack of customer service & filthy house really put a damper on our happy trip to celebrate my husband's new business in Vegas.

Overall, we were very disappointed with the management company. This was the dirtiest rental any of us had ever stayed in. Our issues: -The floors were extremely dirty. We took pictures of how filthy our feet & socks were after only walking inside but I'm not able to attach photos. Clearly not good Covid cleaning standards -Flat pillows & hard mattresses & 2 pillow cases in separate rooms were clearly not washed, they had drool stains on them. Also a dirty towel -Algae on the pool tiles -VERY slippery concrete around the pool -Overall low quality - one of the back slider doors was really hard to open and close. Faulty dishwasher -Not enough glasses -Tiny coffee pot, only brewed about 2 mugs at a time -Ridiculous pool hours not disclosed in the description. Not allowed in before10am -Bag of old rotten fruit in garage I booked thru VRBO & received my confirmation w/ a 3:00pm check-in time (the listing on VRBO still shows 3:00 check-in.) After a long drive we arrived at 3:22, needing to get my infant daughter down for her nap, which we planned on getting there in time for. When we got there the cleaners were still there & said that check-in time was really 4:00. I sent a message to the host about it & didn't hear back from them until after 4:00. The host's reply simply said "Our check in time is actually 4 PM. The cleaners were correct." Needless to say, this was an irritating reply after having had email confirmation saying 3:00 & having to wait in the driveway with 2 little kids for 40 minutes until the cleaners left a few minutes after 4:00. Luckily the cleaners gave me the code to get in because even after a couple of requests, the host never sent me entry instructions. Ended up calling the management company, the woman who answered was snippy from the get go. I was being polite & calm & explained what happened & she said that a 3rd party is the one who sends the confirmation emails & that they already notified them of the error. I said that's fine but that doesn't help us today. She said I don't know what you want me to say, I already told you we notified them. I said an apology would be nice, or some sort of discount. As soon as I said that, she said I don't like the tone of this conversation & I said why, because I'm asking for some sort of compensation? She got all flustered & said I'm hanging up! And she did. The lack of customer service & filthy house really put a damper on our happy trip to celebrate my husband's new business in Vegas.

Overall, we were very disappointed with the management company. This was the dirtiest rental any of us had ever stayed in. Our issues: -The floors were extremely dirty. We took pictures of how filthy our feet & socks were after only walking inside but I'm not able to attach photos. Clearly not good Covid cleaning standards -Flat pillows & hard mattresses & 2 pillow cases in separate rooms were clearly not washed, they had drool stains on them. Also a dirty towel -Algae on the pool tiles -VERY slippery concrete around the pool -Overall low quality - one of the back slider doors was really hard to open and close. Faulty dishwasher -Not enough glasses -Tiny coffee pot, only brewed about 2 mugs at a time -Ridiculous pool hours not disclosed in the description. Not allowed in before10am -Bag of old rotten fruit in garage I booked thru VRBO & received my confirmation w/ a 3:00pm check-in time (the listing on VRBO still shows 3:00 check-in.) After a long drive we arrived at 3:22, needing to get my infant daughter down for her nap, which we planned on getting there in time for. When we got there the cleaners were still there & said that check-in time was really 4:00. I sent a message to the host about it & didn't hear back from them until after 4:00. The host's reply simply said "Our check in time is actually 4 PM. The cleaners were correct." Needless to say, this was an irritating reply after having had email confirmation saying 3:00 & having to wait in the driveway with 2 little kids for 40 minutes until the cleaners left a few minutes after 4:00. Luckily the cleaners gave me the code to get in because even after a couple of requests, the host never sent me entry instructions. Ended up calling the management company, the woman who answered was snippy from the get go. I was being polite & calm & explained what happened & she said that a 3rd party is the one who sends the confirmation emails & that they already notified them of the error. I said that's fine but that doesn't help us today. She said I don't know what you want me to say, I already told you we notified them. I said an apology would be nice, or some sort of discount. As soon as I said that, she said I don't like the tone of this conversation & I said why, because I'm asking for some sort of compensation? She got all flustered & said I'm hanging up! And she did. The lack of customer service & filthy house really put a damper on our happy trip to celebrate my husband's new business in Vegas.