The location in the centre of Osmotherley was great.

I received a late call to say property wouldn’t be ready until a later time. Compensation offered. The access instructions were very poor! and notes in comments book showed the agency have ignored this feedback repeatedly. Property accessed by back door - as a terrace house the back door can be accessed by a different road and you had to guess which house to try. The key box was really hard to find in the dark. it wasn’t the one right next to back door and agency took over 30mins to call back to assist. The rear steps down to property were really dangerous in dark/ wet conditions with no light. Not suitable for anyone with any mobility issues. I also didn’t like the surprise compulsory extra charge for damage insurance. This should have been declared up front or there to be the option to cancel your booking at the time of the additional charge. Host and Stay appear to be really keen on automated messages. Definitely too many!!!! I received c6 messages for a 3 day trip. One with clearer instructions to access / leave would be enough. The photos were definitely nicer than reality

Great location for walking or seeing the local area. Within the property you have all appliances you'd expect, the cottage has a lovely homely feel. Up stairs the bedrooms are nice and bright, with comfy bedding.

Great location for the shops and pubs of Osmotherly

The key safe is difficult to find and its location means you have either to enter through the rear of the house (via the wet grass!) or have to go back round the front. If you go through the rear of the house the light switches are in odd locations which are difficult to find in the dark. Instructions help but don't stop the inconvenience.

Lovely snug cottage in the centre of the beautiful village of Osmotherley. Ideal base for Cleveland Way, Moors, Thirsk, Northallerton, Helmsley and the N Yorks coast. Property was clean and well equipped. Private parking space at rear was appreciated as the village gets busy at weekends. Golden Lion pub was excellent. 2 other pubs and a fish & chip shop in the village as well as a small stores. Supermarkets etc in Northallerton - 7 miles away. Easy access to A19 for links North & South. Communication with the managing agency was very good.

Ideal for couples. A relative joined us for 2 nights which worked fine. However we felt it would have seemed cramped with 4 adults, particularly at mealtimes. Second bedroom is quite small. A freezer or freezer compartment in the fridge would have been useful.

Location chosen as close to friend’s local property.

One toilet did not flush. Some lights did not work.

nice and comfortable

disappointed as it didn’t have a freezer just a fridge

The cottage is very quaint and in a lovely picturesque village with some great village pubs and lovely walks. Very convenient for travelling to moors, seaside and city destinations. Good use of the space available. Good parking facilities and large garden - though shared with neighbouring properties.

I chose the cottage because it 'Sleeps 4'. One bedroom was a good size with an en suite bathroom. One bedroom was very small, the double bed taking up most of the room, though with hooks, pegs and a small storage unit. It would have been ok for a family of 4 with older children using the smaller room, but we were 2 couples. There were only 3 easy chairs in the lounge and while we did spend most of our time out and about it would have been nice to have the fourth chair so that we could all sit down comfortably.

Location. Comfortable beds. Well equipped kitchen. Tea, coffee, sugar, milk, salt and pepper, washing up liquid, tea towel all supplied.

Another armchair would have been good. Need to make it clear logs are not provided for wood burner.

Osmotherley is a lovely village and the cottage is right in the middle of it so very handy for the shop, cafe and pubs. The kitchen was well equipped and it was great to have a washing machine.

It was dark when we arrived and there was no outside lighting on, so hard to see where the key safe was or how to unlock the door. The back door lock was very temperamental and we were not always able to lock it.

Osmotherly is a lovely village

Entry to the property was hard to find and extremely unsafe in the dark, as I arrived after 3pm as was not allowed to check in early to get to the back of the property you have to cross a garden with no signage and in the complete blackness, then there are very steep concreted steps which have no rail and because there are not lights at the back of the property, i found them very dangerous and scary, then you have to find the lock box and then try to open it in the complete blackness, I found the whole getting into the property a scary ordeal, I tried to ring the number at least 4 or 5 times but just kept getting cutting off 5 mins into the conversation and I had no follow up to check if I was ok

Well stocked kitchen ,cottage with character in a beautiful area

The main radiators were turned off on arrival making it cold plus no logs were left for the log burner

Cottage was lovely and clean and all essentials were available in the cottage for our arrival, including milk. Bedding and towels were of a high standard, and some toiletries were available in the shower room and en suite. Close to local pubs and store. Instructions to gain access to the cottage were clear and it was really homely and we made use of the log burner. Really close to Northallerton, Thirsk and Helmsley which we visited. Would recommend cottage.

2nd bedroom a bit small, just fit double bed in which didn't have access to walk around. Photos were taken of the rear of the property which were exact, but the front of the property looked a bit scruffy which did not reflect how nice it was inside

Very clean and comfortable cottage in a beautiful location. Ideal for our stay. Not so ideal for anyone with balance or mobility issues (steep stairs immediately outside the bedrooms), but absolutely fine for us.

Lack of freezer is the only thing I can think of (so, no frozen veggie sausages or ice for us), but that isn't exactly the end of the world!

Excellent location; generally well-equipped. Clean. 2/3 pubs very nearby. Friendly locals.

Very steep back stairs from the garden - no handrail. One double bedroom very small. Stairs are steep and desperately needs a child-gate at the top to prevent accidents. Doors very difficult to open and close (due to new carpets). Getting BBC 1+ 2 a nightmare (nearby transmitter fire-damaged perhaps?) Rather expensive for what it was. Flies! (Needs insectisides). Would return to the village but not that cottage (NB 2 fairly elderly married couples were staying). Not really for the elderly; better suited for 3 youngish people.