The location was just what I wanted to allow me to get to the hospital on foot to visit my wife, who had surgery.

I complained by e-mail to the hosts that the oven was malfunctioning, but they did not reply.

Door code was complicated. Host did not reply for an hour. When she did, it was on a different phone, she did not help and she did not apologize. She thought her instructions, which she reminded me I had seen the night before, were sufficient. The sofa bed was only suitable for someone under five foot three. I am five foot eight. WiFi was inadequate which became quite an important issue. The microwave, grill combi had no instructions. Despite being familiar with micro-waves, I couldn't use it. Only one guest towel. No working bulb in bedside lamp.

Loved the upstairs kitchen area, very spacious and light

Bedroom was very small, not a problem except there was very limited storage which makes it difficult for longer stays

clean, quiet, friendly staff

small bathroom, garden was not clean

Location was good for the event we were attending

Picked the property for the terrace. There was no terrace, contacted host and response was "I am afraid you will need to speak to bookings.com" I did think that they might contact you themselves.

Self contained unit. Fairly quiet and good location for local amenities and Southampton Common. .

The microwave can be situated at the eye level. Not floor level. As there is no main oven. I was on on my knees to read the tiny dial settings.

It was advertised as a luxury "apartment". I do not believe that to be true. The "apartment" was so small myself (female) and a (male) work colleague were really quite uncomfortable trying to manoeuvre around eachother, having minimal if any personal space. I had to leave the privacy of the room for a while every time he wanted to use the bathroom. Plus the room smells for ages after. A shared bathroom is fine but nothing stated the bathroom would be inside one persons private space, never had a shared bathroom experience like this before. Shared toilets are usually in a common space accessable to both parties without having to announce or interrupt anything/anyone to do so! As for parking that's a disgusting false advertisement! There is a just basic 2 car driveway as it's just a normal house that's been converted into 5 extremely small "apartments" so you don't state correct information on parking because only 2 cars maybe 3 if you block one in can actually park on the drive! I had to park my car quite far away one night because of this! It's was very unsafe and very daunting for me having to walk back on my own at night in an area I do not know. The price for all this was a joke! over 100 a night for me to sit in my car most evenings because of the uncomfortable closeness my self again (female) and my colleague (male) were subjected to! You couldn't have a private conversation on the phone in any room and actually keep it private! I could even hear the pople in the next box flat. There was a very bright outside light that was right above the bedroom window and clicked on and off continually throughout the night disturbing my sleep. The curtains are so transparent I could see people walking past outside! so safe to assume they see me when I've got the light on in the evening?! I'm actually extremely disappointed!

It was clean

Customer service was very rude