Location

Booked to stay as attending a family event in the town. Requested to arrive earlier than the usual 3pm check-in and was told this was okay so long as there was nobody staying previous night which was fair enough. Ended up arriving at approximately 2.15pm and, as we had received no communication otherwise, assumed this was still okay. Firstly, it was impossible to park at the property (not clear on listing) and apartment was extremely difficult to access safely due to blocked driveway, not even enough room to get suitcase through. The apartment itself was dirty, hairs in unmade beds, dirty towels on floor and there was a large hole in bath, rendering it useless. Aware that we had arrived slightly earlier than the usual check-in time we attempted to get in touch with the owners to ask what the situation was and whether we should wait but sadly they were uncontactable. After hanging around a while it became clear that there was no way the apartment, or access to the accommodation, could be brought to satisfactory standard in less than 40 minutes. After taking all reasonable steps to resolve situation on arrival but not being able to contact anyone, we felt we had no alternative but to book into a nearby hotel, therefore paying twice for our accommodation! The owner later apologised and offered a full refund but then reneged on this and offered just half. And surprise, surprise, to date we have received zero compensation so we are now having to waste time gathering evidence for action to recover funds lost! WOULD DEFINITELY NOT RECOMMEND!!

The design and comfort of the apartment

It wasn't super clean, I found a used condom inside of a decorative book and the beddings were poor quality...the bath tub was damaged but working. Apart from this, it's a great location and good value for money

Big Comfortable Great location Lovely host

Clean & tidy. modern with everything that I needed

Ignore the negative reviews, for the money the place is lovely. I don’t know what some people expect, if you want the ritz, pay ritz prices?

Nice and close to town. Bed comfortable.

Tv in bedroom didn't work, could not get any channels on it. TV in lounge wasn't great either, kept losing signal. Heating took quite a while to kick in, radiators just didn't appear to get hot, would not want to stay in the real cold months, due to single glazing and poor heating system, maybe the radiators need bleeding? Shower valve had broken so you could not control the water coming out of the hand head or ceiling head. There was a hole in the bath too, so didn't want to chance using it. A shame we couldn't park on the large driveway but instead had to carry all out things along the road and round the corner where we had to park.

Location suited our needs

The access to the property, particularly for the elderly is unacceptable and dangerous. The back garden was overgrown and the patio slabs dirty and uneven One kitchen cupboard was full of rubbish, the kitchen needed an overhaul. The bedding was poor quality and needed ironing. The rest of the apartment is of a high standard shame about these areas

Location,clean and comfortable,good bathroom,easy to find

Was fine. If I was to be picky maybe better pillows but we had a lovely stay

Decent location. Large size rooms. Friendly hosts.

No thermostat. Heating was on a timer although I'm not sure I noticed it turn on. Family and I, unfortunately, were cold most of the day despite layering up. No hand soap. No shampoo/shower gels. Would be nice to have some small milk tubs in the fridge for tea/coffee and also clean mugs.

Beautiful apartment. Lovely bathroom.

The property is beautiful and exactly what we wanted. Lisa was a fantastic host and communication before the trip was excellent. Maybe should be advertised as sleeps 3, rather than 4.

The size, location, the interior design , courtyard Very pleasant beautiful apartment

Plug sockets near the mirrors for hair drying Mirror above the sink in bathroom for men to shave

I travel a lot for work and stay in many private flats as well as hotels and B&Bs and have never had cause to complain or write ANYTHING negative about any other place When I complained - mainly about the windows but also about the poor level of renovation in general I was told to leave that day (got a message at 4pm) and I would have to find somewhere else to stay for one night on a Saturday night! At the same time I was told by the owner IN WRITING that I would be refunded in full. This has not been done despite chasers: owners are therefore dishonest. I had been hoping to leave a slightly less negative review if they had refunded as THEY OFFERED, but not now possible DO NOT BOOK OR USE THIS PLACE for the time being.

close to the Cotswold

needed a bit of modernising

Extremely comfy and luxurious