Ever thing was ok ok not liked

The staff behaviour, and the room charge was less when is reserved but later when we reached hotel I was increased to 1000, also I clearly mentioned in mail for near by rooms and we will be arriving early but room was not ready and we waited for 45 mins on top of that staff using situation and asking more for coming early, then why don't you reduce money if we check out early, Very very bad I am totally not happy

Nothing

The stay was very pleasant and all the facilities were good. Staff behavior was polite and responded for all the queries. Stay is located near to the Kottayam Railway Station. Highly recommended when you are in Kottayam.

Location

A/c not good is fan is working but not cooling only fan so iam not satisfied.window is not comfort

When we came, our number was occupied. The receptionist told us, that other guests arrived earlier and our room was given to them. And he doesn't care about our reservation on booking.com. and they hadn't sent message about cancelation and we had to search other hotel by ourselves on the moment at 10 pm.

There was no cockroach. The room was large. Average furnished. No disturbing noise at the time of my stay. Internet good connection. Fruit and vegetable market nearby.

No Breakfast, no food facility on the site either. No coffee maker. No toilet paper in the bathroom, no hot water. Management is deficient. No credit card (international / domestic) or debit card payment facility. Google Pay only, which is a selective, controversial mode of payment. Cash only and the change is not available; they have to fetch from outside. Everything paid in advance. The guy at the desk registered my ID passport and stay visa on HIS PERSONAL MOBILE. No guarantee of customer personal ID protection. Something special: the customer is denied his bill at check out.

Good Room Good staff

No

Ambience and the place for car parking

The staff assistance was amazing.

Location, lack of food availability.