Smoke detector chirped all night Light switches didn’t work Alarm clock rang at 3 am

Dinner was delicious

I expected to see a shuttle from the airport -- or at least advice about the location of a taxi dispatcher and approximate fee for the taxi. More importantly, I was not aware that the MetroLink service maintains a stop immediately behind the hotel and would have cost me about a tenth as much as the taxi and would probably taken me to the hotel much more quickly at the end of a very-stressful day. (I phoned the hotel from the airport because I couldn't find a taxi stand and needed advice on how to reach Ritz-Carlton. No one suggested that I use a train or tram, as I have done in many European countries. I did use MetroLink on Friday to visit Forest Park.) I also found the neighborhood very sterile and forbidding -- no place to buy chewing gum or throat lozenges or fresh fruit. Dining options in the hotel were very unsatisfying and expensive.

The staff shines so bright! They work so hard to make your stay a special one

Very nice, elegant.

The Ritz in St.Louis performed like the grand lady that she is. She exceeded my expectations by miles. I had a 5 star experience at a 4 star property. After staying at hotels post pandemic and hearing every excise in the world as to why I expext less it was gratifying to just experience nirvana. I will most definitely return in the future and I want to give a shout out to Sabina and the housekeeping staff on the 14th floor. They anticipated my every need.

Everyone at the Ritz from Parking to Room Service was excellent.

Nice services!

The rooms are spacious and have all the amenities one could ask for. The staff are all rock stars at what they do: the valets, reception, the bar tenders kept the drinks coming even though all the bars were slammed after a wedding reception. Best location in St Louis.

Luxury stay. The hotel was clean. The staff was kinda.

Amazing property and service as always.

Beautiful hotel in a beautiful area, 10 to 15 min from just about everything e.g. restaurants, the arch, airport, etc. Be sure to check out the Sunday brunch, absolutely spectacular!

Excellent

Class as you would expect from the Ritz. Impeccable service unmatched. Cigar Club has a very limited selection of cigars and mine was falling apart. Very nice but a humidor upgrade would be beneficial. Overall great experience though.

Very friendly and helpful staff

Two night stay in St Louis to attend a Christmas show at the Fox Theater. Accommodations were excellent, but pricey. Very enjoyable stay.

Top quality Concierge floor worth the cost

Property itself is quite nice. We had a room next to the elevators which we could hear in our room. Most disappointing was the fact that you have to pay for Internet (unless you are part of the awards program).

The rooms is are tired, stained carpeting, older bathrooms etc….

New restaurant was very nice.

We loved the hotel and the location, it was our first time in St. Louis and definitely not the last one beautiful and safe city

Great stay at the Ritz-Carlton, St. Louis. The Ritz always pleases.

Very nice experience, highly recommended.

great place, nice and clean. service was excellent. enjoyed this motel

Balcony

Balcony

Amazing staff, comfortable and big rooms, amazing food. All around a great experience.

How clean it was and how pretty the room was!!

How clean it was and how pretty the room was!! 😍

Amazing no words to express my satisfaction

Came for a little get away from California and absolutely Loved everything about our stay🥰 Beautiful property! We stayed the weekend of March 4-6, 2022 in the Premier King Suite Balcony (High Floor) everything was immaculate and pristine. Any and all staff that we interacted with, from when we first pulled in the valet lane to when we departed on Sunday, was very warm and welcoming, courteous, friendly, helpful, and informative. We will definitely make plans to stay again❤️