From the time we stepped in the door till we left, everyone and everything was exceptional.

The front desk staff were so welcoming, kind and very helpful. It was so lovely to encounter that energy after a long, stressful multi-leg flight and it being 2 am! My room was very clean, the bed linens smelled clean and fresh, and the bed and pillows were very comfortable. The provided soaps were high quality. The 24/7 airport shuttle was hard to find, and was really helpful.

Nice Motel next to the airport, nice room good for one night. Pretty good breakfast.

No complaints Only know that there’s no elevator, other that that everything was excellent

Front desk staff was great and Rose the style driver was amazing!

it was good close to restaurants and safe environment

My Wife and I have been staycationing for the past 15 years at this particular Best Western.Everthing about this Hotel from the ground up has been AMAZING. Buut our last stay had The worst issue anyone could have the wall unit A/C was running loud and not cooling it was pretty darn hot we tried contacting front desk and with no available help. I had to use the ole 27 year HVAC license. I cleaned filter and coils and with just thatm being completed the unit ran perfect for the rest of our stay. Keep up the fantastic work .

It was a nice place to stay, just the location for parking was hard.

My wife and I booked two nights at the Best Western Albuquerque Inn & Suites. I have appointments at the Veterans Affairs hospital. One of the reasons we chose this place was proximity to the VA. The other reason was because we called two days in advance to ensure that the pool and hot tub were up and running. It’s extremely important for me right now to be as relaxed & able to move for these appointments at the hospital. We went to the pool at 8 AM, the time it is supposed to open. The pool man was in there & he rudely said “Sir, can’t you read, the pool is closed.” I responded to him. Doesn’t the pool open at 8AM? He said, once again, rudely, “ It’s closed you can’t come in.” I’m on a tight schedule. This was very inconvenient and the rudeness was unacceptable. I went to the front desk and got the name of the general manager, which on his business card says voting manager, JEFF EGELHOFF. My wife contacted Mr. EGELHOFF to voice how unacceptable it was that the pool was not available when it said it was supposed to be, but more so the rudeness of the pool man. Mr. EGELHOFF offered no apologies. The first words he said” There are two sides to every story.” After again, stating how unhappy we were and that we’re not going to stay the second night and we would like to be reimbursed for both nights due to the poor customer service from himself and his pool person and the lack of follow through in providing the stated amenities. Egelhoff threatened no refund. Horrible experience

Relaxing

Filthy rooms no usb to charge computer or phone. Outdated and not worth the price. Keep moving on down the road!

Front desk is wonderful. They are always friendly, thorough, informative and professional. Every interaction with them was positive. From wifi, to parking, to keys, and fresh towels, everything was explained before I had to ask!

Comfy beds & pillows! Great water pressure in the showers, super friendly staff, and I love the breakfast!! Everything is just right!

It was okay could have been better checking in.

Super great stay. Staff was awesome and friendly. Definitely will book again.

Very clean,very comfortable the only bad thing is that theres no elevator but i would stay again Breakfast had alot of options eggs, hashbrowns,ham,all the breads,waffles,yogurt and hot coffee.

Old hotel - due for a remodel. Need new mattresses and a larger dining area. Staff was pleasant enough, but it’s definitely a 2-star hotel. So manage your expectations accordingly.

It was good. No complaints.

Nice hotel but the room didn’t have a usb port!

Initially the first room I was checked in was very dirty and unsafe. The window did not secure properly and it was on the ground floor. The desk clerk did call to ask how the room was and I told him of inadequacies. He did make it good by giving me a different room that was clean and overall very good and clean!

Went to Albuquerque for a concert and stayed at the Best Western, and it was really clean and the customer service was immaculate. 10/10 stay.

Pretty old, but very economical. Very good free breakfast!!

No elevator and one key didn’t work.

The staff was amazing and friendly. The hotel is just a 2-minute drive from the airport. However, there were a few cleanliness issues in my room, such as food on the clock left by the previous guest and a sticky stain on the carpet.

Easiest check in using a third party app. Don’t use these sites often because the front desk “can’t find my reservation” or they blame the site for overbooking and I have to wait an hour for the front desk to find another hotel with space. These sites are a luck of the draw. This time it worked out.

Staff was great. Room was clean but had bad smell coming from AC, no trash bag in all trash can, someone drank half of the water bottle and left it.

Would not stay at this hotel again. We chose, in part, due to being older the phone a hotel shuttle ran every 30 minutes. We found out this is actually as they see fit and if the shuttle driver isn’t helping someone else. So we first waiting almost an hour at the airport for the shuttle. Then we waited another half hour (at almost midnight) to be checked into the hotel with front desk clerk claiming my credit card hadn’t been saved by Hotels.com. They had us have a seat while they helped others. They then yelled accross the lobby that I could try to cancel my hotels.com reservation or get them to show the credit card and that was, “the best they could do”. I got in touch with hotels.com who said everything looked normal on their side and called the hotel. After multiple phone calls between the hotel and hotels.com we finally got into a room. The room was fine for a quick overnight but isn’t somewhere I’d return to.

Overall shabby

a clean and quiet hotel near the airport. have stayed multiple times

The hotel is fine, and they provide some drinks etc., but the area near the airport is pretty depressing, and Albuquerque is so small there’s not much sense in staying there versus say Nob Hill which has good restaurants.

Very nice stay. Had a call from front desk to check on us which was very nice. Bed was wonderful,breakfast was good.

The room was lackluster clean sheets were wrinkled and there were two dead spiders on the bed. Didn't use the shower but it has some traces of hair. People contrasting out in parking lot working on cars