We had a week-long reservation. Due to flight delays we knew we'd be late checking in, so called ahead and was told "no problem, check in when you get here." Arrived (finally) around 6:30am and were told by a rude desk clerk that she'd canceled our reservation because we hadn't checked in by 5am. Even after she was told we'd called ahead and assured it wouldn't be a problem, she was adamant that it was their policy to cancel reservations at 5am if folks hadn't shown up by then. She did say we could make a new reservation, however, since the cost would be nearly double what we had previously arranged, we decided to go elsewhere! I'm sure this young woman is good at certain things, but customer service isn't one of them! We'd stayed at this hotel before and enjoyed it...never again. There are too many other good hotels available to put up with that kind of nonsense!

The room and building have a cozy wood cabin vibe and are quite luxurious for the cheap price. We were very surprised! The shower was tiled with a glass door. The couch and bed were very comfortable. The delicious continental breakfast had tons of variety and even changed a little on different days. The staff were very pleasant and helpful. The location was close to all the places we needed to go. We loved our stay! Thank you so much!

What a great mid century motel!! Enormous room, quiet at night

Nice property and with gravel lot for tractor trailer parking

Attendant not very helpful

Priced too high

From the front desk, even though I checked in late, customer service couldn't have been better. The rooms are quiet and quite large. The bathroom was large with a huge shower and vanity area. I'd stay there again.

Everyone and everything is awesome

Very nice stay again.

What a hidden gem!!! Came out for a concert in Pomona and stayed here for a couple nights! CLEAN, COMFORTABLE, awesome decor, got a balcony room that overlooked the pool. To top it off, you have anything you want in walking distance and based upon how quiet it was, you would not even know you had grocery stores and shopping outlets around you. Highly recommended!

Really enjoyed staying at this property. The folks who work the front desk were extremely friendly and warm. The rooms were clean and comfy. And the free breakfast was great! We will definitely stay here next time we are in the area.

Great trip to this hotel. Easy to get to. Just what we needed for our visit to universal and knottsberry farms. Simple breakfast and perfect to start the day with.

A Motel-style accommodation offering good value. Quiet room, extensive breakfast and super staff!

Great hot breakfast and front door parking in front of room

Property staff was extremely nice. Room was spacious and very clean. Breakfast was excellent!

Super cool old school motel...with a great breakfast. Only issue, the room smelled a bit musty (had 2 rooms...both with similar smell). Other than that...super clean, great pool area...nice staff... We stayed in the rooms with balconies. Fun to sit on the balcony and have drinks...

Very clean, comfortable, large room!

Very good value for the price

Very cool, retro motel. It's in great shape and the grounds are clean. Couldn't find an ice machine, but otherwise, no complaints. I would stay here again.

This hotel is very outdated.

Great place to stay short of long term Always stay there when we travel to California!!! (Great staff)

Good

Great location with food places close. It was nice and quiet when we stayed with a good breakfast selection. Would stay again.

The room was great and very clean along with the bed being comfy and huge as well. The front desk was very helpful and the location was right by everything you’d need from food to gas and so much more.

Nice staff, no noise, privacy

Costmer service could be better.

Quick check-in & out by friendly staff. Quiet & very clean. Complimentary breakfast is average. No issues.

Don't allow using the microwave in the breakfast area after breakfast time.

We really enjoyed our stay and very glad that we chose Best Western Pine Tree Motel. We would stay there again.

Great place to stay! Very clean and quiet. Good neighborhood and easy to access location. Will stay again!

Nice place

Hotel was in a perfect area. Lots of food options nearby and easy location near the freeway. Would definitely stay again.