The beds and pillows are old and uncomfortable. The entrances to pool and hot tub are gated with gate to each area on opposite ends of area. The water wasn't working in the little kid area structures. There wasn't any coffee, not even for breakfast, which food was not appealing

We wanted tickets in advance for the Minnesota Arboretum which required that you print them off the phone prior to going. A very helpful desk clerk helped me navigate the requirements and printed the tickets for me!

Place looked like it was 40 years past due for renovations. The staff were fine but the hotel was not great

During check in, they gave us a room that was locked from the inside. We couldn’t get into our room. They gave us a second room, it smelled like someone had been smoking in the room. They lied about the hotel was fully booked and couldn’t give us a different room. The parking lot was bared when we checked in at 7pm. They deodorized our room while we were out. It was bare-able to spend the night. We left at 10am for the day. Came back at 9:30pm, the room was not cleaned or with any fresh towels. I went to the front desk, told the staff the room was not cleaned and asked for the fresh towels. She gave us 2 towels, I asked for more because we needed two more towels for the swimming pool. She lied and said there are no more clean towels available. How does a hotels don’t have extra towels? The morning when we were checking out, they send a text message at 8am, asked what time we will be leaving, I checked off for 11am. 9:30, one of their front staff opened our door and walked in without knocking. Saw that we were still in our room, he proceeded to closed the door. Once I opened the door, I asked him what he was doing opening our room door? He was checking to see if we had checked out of our room. The staff proceeded to knock on our door 2 other times to see what time we were leaving. This is the worst hotel I have stayed. I will never stay with Wyndham property again. Staff were rude and unprofessional.The continental breakfast was a joke. Dirty and run down place

Hotel was ok. Room needed updates, beds were comfy, hot tub could have been warmer in my opinion. Bathroom is small. Not the fanciest place but was good enough for us for our over night stay. It appeared they were doing updates to other rooms as well.

Dirty room (crumbles on the floor when we arrived, found someone’s hair stuck on shower curtain, weak water running and low power hair blower).

DO NOT STAY HERE. They are disgusting and rudely dumb. The pool was completely closed the entire weekend stay when that was the ONLY reason I chose this low quality motel. After dealing with that our first night there, the second night was worse!! At 3am my 9 year old started crying and screaming because she thought there were rats in the walls! Since the place is covered in rat traps she thought she heard and we saw things moving. Come to find out, THEY WERE RIPPING CARPET OUT OF A ROOM NEARBY AT 3AM!! 3AM! WHO DOES THAT?! When confronted the next morning, the manager that STAYS nightly said he only just came into work at 9am and he had no idea. I saw his big back come out of a room that morning, so he lives on site and stares at you like no ones home behind those eyes with no answers. Probably the 2nd worse place I have ever stayed at. They also do not care about making anything right for their guests. Nasty bug. Nasty rats. Nasty people. DON'T STAY HERE!!!!! (App wont allow me to attach pictures but they are already sent in to hotels.com)

The light in the bathroom was dim, asked for a new light, it worked for awhile but woke up the next day to it being out, microwave didn't work, pool was broken, and they DONOT offer a FULL breakfast on Sundays. Was very DISAPPOINTED. If nothing else was gonna go right least they could do was provide a full breakfast no matter what day of the week it was. If you're not up to FULL service meaning the pool, restaurant and bar attached mention that in your booking sites.