This Embassy Suites was a very nice property and the staff was helpful and friendly. The breakfast, however, was far below the standards for the Embassy Suites brand. Instead of the traditional cooked-to-order breakfast, this one has only a limited buffet on a Saturday. The qualify of the food served was also sub-standard for this brand. Home fries were deep fried and very hard, sausage was overcooked, tough and dry, the eggs tasted like reconstituted powdered eggs. I have never before given a less than 5-star review of an Embassy Suites.

Everyone I encountered at the property provided excellent customer service. Check-in was smooth and easy, as was checkout and everyone’s willingness to answer my questions and I very much appreciate that. My criticism is of the room. While it was clearly an attempt to present a quality space. I do believe that there are some concerns that need to be addressed. The first one is the lighting. I do appreciate that they wanted to present a comfort level with the lighting, but it was just too dark. There’s no option to up the lights, especially at the mirrors, so getting ready was a challenge. Not everyone can see with low light. The other issue was the dust. There was quite a bit of dust on the furniture. I had to take a washcloth and wipe down the dust over the headboards above the beds, as did I have to wipe dust from some of the table tops. My other issue was the bathroom. I could see stains in some of the corners but because the low light Im just not sure how bad it was. The room is set up nicely in terms of size and furniture placement but the bed was very uncomfortable for me. The mattress was just too thin. I think part of the reason why I picked up on all of this is because I know I’m gonna need to stay in the area a few times over the next six months. I’m just not sure where we are going to book at this point.

Everything was great except for the enclosed parking. It was a bit confusing to me due to the multiple entities with designated parking and me driving a large SUV made navigating tight spaces without contacting another vehicle a challenge.

Had to switch rooms when I checked in because the first one was not cleaned. The second room also had trash in the waste bin, but I stayed because everything else was cleaned. There was a lot of construction happening on the first floor of the building, so it was inconvenient to get in and out, and the accessibility entrance was closed and elevator to street level was not working (which was not helpful for a friend on crutches who had to use the stairs).

Nice hotel. A little run down. No breakfast buffet on weekends. I understand people come and inly stay weekends. But at least we should have gotten that. Because we stayed 1 week

Easy check in. Breakfast better than expected. Beds could have been a little more comfortable. Enjoyed drinks in the evenings.

It’s was great with amenities and close to transportation services and shopping, the area seem clean and safe

The mirror in the bathroom is peeling from the interior. One of the main elevators was not in service.