We loved our room and the excellent breakfast. The staff was very helpful.

They have some air freshener that kept me up all night. Its so strong and i know its toxic

Very comfortable & convenient. We showed up at 3:00 and were sent away "due to short staffing, no rooms will be available until after 4:00 check in time". Fortunately there were some good options nearby for us to spend the next 90 minutes...

Great value. We stayed 5 nights. Staff was friendly and helpful when we had to make changes to our reservation. The gentleman that checked us in did a great job at explaining housekeeping expectations. Room was clean. Breakfast was good. There was some road noise being so close to the highway. Still a great location that is close to everything you would need during your stay.

First - the staff were amazing and were very gracious and helpful. I diid not like the garden rooms which were below the first floor. For someone who is claustrophobic this was a bit rough. Second there was sticky stuff on the carpet so did not walk around without shoes on. And after a very long day of driving- I would have preferred not to be woken up by banging right outside the window to replace an AC unit. Understand maintenance is necessary but not at 9:30am. Perhaps wait until after checkout time OR notify the guests upon check in. Great location - safe and near many different food options within walking distance!

Room A/C beyond noisy, kept both of us awake most of the night, at check out we mentioned to the receptionist and he said,?yes we know, not much can be done, not sure the room should be rented

Thoughtfully laid out, decorated, and maintained place. Spacious suite and nice staff. Convenient basecamp to Red Rocks, Idaho Springs, and Colorado Springs. Grilled in the courtyard, used basketball court, made a meal in the suite kitchen, the breakfast settup was the best I've ever had in a self-serve hotel. Our only disappointment was that the pool was not in working order the entire 90°F week we were visiting with 4 kids, which was one reason we chose the peoperty online.

Upon checking in our room had a broken sofa bed and a phone that didn't work to even call the office. They moved us to a different room however the pics online aren't quite the best representation of the property. The hotel is older and needs some upgrades. We had to swap out our towels several times and even though we requested housekeeping services never received it until we finally went and asked about why they weren't coming and it was the day before we checked out and we stayed 5 nights. Hotel has a weird odor and the halls are dirty and dingy.

The only ac the room had was a single in room unit that was vented out the window next to the bed. Since it was vented by the bed the window didn't close all the way and you could hear the traffic from the freeway. You could also hear the water the ac unit was taking out of the air dripping inside the unit with no drain. There was a nasty smell in the room, i dont know if it was mold in the mobile ac unit because of no drain or it was coming from the sink drain.

Everything was great with the exception of housekeeping. We stayed six nights and only showed up once. All they did was take out the trash and provide new towels that one time. Didn’t vacuum or do anything else in the room. Even with this little inconvenience, I still plan to come back. Their breakfast was great and onsite amenities are even better. My kids enjoyed the pool, basketball court, and fire pit.

Leaked from somewhere unknown; tv has an electrical short so couldn’t turn to view from living room area; and was kinda noisy

We had a great time.

Never received any housekeeping service.

The suite was spacious and had a fully equipped kitchenette. It was well designed, clean and quite comfortable. I am disabled and on crutches or use a mobility scooter. I was in a disabled room that had a ramp coming up to the door or the building, but the door was quite heavy and opened outward, which makes it physically impossible for one on a mobility scooter. My scooter was useless there which meant I had to rely on crutches.

Great Trip. The room was perfect for us 3 teens 1dad and grandma. 2 bedrooms and sleeping area in living room GREAT BFST .. GREAT VALUE. THANK YOU.

We were on the ground level, below the lobby level. The layout of the levels felt weird, and the ground level felt a little dungeony. Having one central elevator that went down to that level made for long waits if other guests were traveling upstairs.

The hotel charges extra money for I don’t know what

Bathroom trim under sink needs repair; pool was not available due to repair

The property is outdated but they are in the process making some changes. Hallways are dark and dingy. Booked a two room suite and on checkin they said there was pipe break. So they gave us two rooms instead of one. Toilets are small and don’t flush well. AC did not work in one of our rooms and had to move us to a new room mid-stay. Highlands Ranch is great, but would stay at a different hotel next time.

Property old and tired

It was a poor experience. I was there for my grandsons graduation. I just flew in all night and needed to shower and shave. They would not allow me in before 3:00 which was the time of graduation. They were rude and poorly run. I will never use this hotel again.

We had booked for a 2 bedroom suite, when we arrived, we were greeted and given our key to room. When we walked into our room, it was just a 1 bedroom. We went downstairs and the gentleman told us that our room had been sold to someone else because they had plumbing issues with a section of the hotel. We asked if they had another room available, and they said they did not, but that for tomorrow they will have one available. So we went back to the room and tried to make the best of it. The next morning we went downstairs and the morning front desk gentleman said that nothing should have been promised to us and that nothing else was available. So we spent another night in that situation. When we checked out, we asked them that if at least we can be refunded the price diffrence from a 2 bedroom suite (that we paid for) to the 1 bed that was given to us for those two night. They said that since we purchased through Expedia they werent able to. Once we arrived home, I contacted Expedia, and Expedia verified with the hotel our situation, and Marriott confirmed it. But after a variety of attempts from Expedia, Marriott did not agree to refund us the difference! I understand that some things are out of our control at times. But at least we should be charged for the room we were given (1 bedroom) instead of the room we had paid for (2 bedroom suite). It is unfair specially since Marriott made additional money out of it since they charged that room again to someone else.

Easily accessible. Clean and a great brewakfast served daily.

My boyfriend and I stayed there for the weekend and our room's air conditioning wasn't working right. I ended up getting sick because it was hot in there. We ended up opening the windows in the bedroom and the living room course. they only open a tiny bit. My boyfriend took me outside in 30° weather just to cool off in the middle of the night because we were both sweating and I was about to pass out. on Monday morning when we were checking out I did let them know that something was wrong with the AC cuz it was barely running and I did get points on my Marriott app. other than that the room was clean a little dated but they said they were all being redone. Everything else worked in the room It was just hot. Checking in and checking out the front desk staff was great and friendly.

great place to stay!!! no complaints

We enjoyed our stay

No water pressure in shower. Travel a lot for work. 2 requirements for hotel: a good shower and good mattress.

Shawn at the lobby desk was very pleasant and professional. Took care of all our needs.

It was nice that you let dogs in the hotel. And that you let us have a late check out time since my hubby was in the hospital 2 extra days.

Staff at check in was more concerned about her phone. We were told our room was around the back. She never informed us there were multiple entrances. Took us 15 mins to find our room. We also were not told there would be housekeeping services, we were only there 3 nights. Came back from an outing after the 2nd night and housekeeping had been in our room without notifying us. The hotel was quiet and clean, but the coffee at breakfast was extremely watered down and not hot.

Everything was amazing!

We were quite deceived by the photos on the website. While the rooms are quite spacious, the hotel seems run down. We had a door that didn’t lock, and the air conditioning unit was extremely loud. The accessibility of our room was quite strange too, as it was in a different building entirely from the lobby.