Really nice customer service, as well as, an outstanding and beautiful environment

i didnt check in

Theres a great coffee shop and a super friendly attendant there. The gym is the best gym I've seen in a hotel. They have power by generator so you never lose ac.

Coming back after years, it was one of those childhood hotels I would visit. Can’t wait to comeback soon

Extremely friendly staff, safe clean environment with plenty of things to do for the kids from baby pool to basketball courts mini golf smoothie shop, huge gym etc

Love the quiet, the staff was very friendly and helpful.

I used Expedia and what I chose for the room was switched

????

Excellent service, property does need a remodel

Staff was great. The area has suffered since the 2017 hurricane that hit them hard. The property is on its way back to what was probably it glory days from before the hurricane. The rooms are very clean and worked out great for our family of six. The Blue iguana restaurant on site is good.

Great stay

Staff friendly, and helpful. Clean. Really nice pool area.

Amazing

Elevator didn’t work had to walk upstairs to our room major inconvenience

Great spot!! to go with family, had a great time.. all you need is near by, room was very spacious and clean. Definitely will be coming back...

Loved everything

We just stayed one night but the hotel was great .The room was nice and very clean

2nd time staying here. Definitely would return. I complaints

The hotel is in a quiet neighborhood, safe, very clean with a wonderful staff. Bed was very comfortable and nice pillows which is a must for us. Short drive to many great restaurants and the beach.

Clean quiet and very beautiful

Everything is good

Pleasant place to stay

Clean, quiet and reasonable price. Please place clear signs to exit and enter to find the reception. It was a nightmare to find and to get out especially with a close gate right near the reception.

This hotel is great. There is a huge pool. The blue iguana restaurant has huge portions. We had a balcony with awesome views. There are fruit trees that you can pick.

Good job

Think twice before reserving this hotel. Unfortunately I was not aware of the 250.00 hold fee( a bit high) for what we received. First of all, I wanted some ice, normally one would walk to the ice machine and fill up, to my surprise you're charged for ice as well as coffee if you wanted any. We had to drive to the Burger King for a cup of fresh coffee instead of using a machine with what I assume stale coffee. I wanted to make the best of this stay and decided to go to the pool, when I looked at it, it was filled with what looked like green and brown grime on the steps entering the pool, completely changed my mind in entering. It was disgusting to say the least, I did go and inform the front desk which went on deaf ears. Be aware this hotel is not central to anything, you will have to travel to the nearby Beach towns for shopping and restaurants . I have begun to travel to PR frequently and I will definitely not return to this hotel. I believe Expedia, was not as accurate in their review of this hotel, leading it's customers completely unprepared and disappointed to say the least

Do not book through Expedia. I payed for everything through Expedia then when we arrived we had to put $400 down on the car we already rented and paid for. Got to the hotel and had to put $250 deposit down on the room that was already paid for and an additional $45 dollars for extra taxes. They gave us a room with one double bed when it was suppose to be 2 beds. We even called direct to the hotel before booking it to confirm it was 2 beds and the woman told us yes. That they don't have rooms with one double bed. That their rooms are either two queens or one king. The woman told us that third party booking sites don't always have correct information. When we told them what their receptionist told us we were told that if we want two beds we could pay an additional $400. Even though the hotel was a ghost town. There was no one there! All of the restaurants and the bar were closed the entire time we were there except for the last night before we left. We went to a restaurant on the property for dinner which only stayed open until 7pm. Also no breakfast or coffee to be found anywhere at the hotel. We had to go off the resort to find a cup of coffee. Now I'm waiting to see if we get our $400-car and $250-hotel back from our deposits. We will not use Expedia again. Sadly this was not a good experience. The hotel was pretty and clean but not at all the resort experience we expected.

The rooms and property were clean and well kept. The swimming pool was very nice and clean.

Coffee machine broken

THE STAFF WAS OVER THE TOP!! UPON ARRIVAL, THE SECURITY GUARD/OFFICE STAFF/MAINENANCE & ESPECIALLY THE BARTENDER TOOK CARE OF US, CARED FOR US BEYOND ANYTHING WE COULD HAVE EXPECTED. YES, THIS IS OUR 4TH TIME VISITING FAJARDO INN. OUR ROOM WAS WHAT WE ASKED FOR. USUALLY, THE STAFF IS SO "MICRO MANAGED", BUT THE GUARD WAS LIKE HE WAS OUR NEPHEW, THE STAFF: LIKE MY DAUGHTERS & THE BARTENDER: TOOK VERY GOOD CARE OF MY WIFE & I! THIS VISIT WAS A GIFT FOR MY WIFE FOR MOTHER'S DAY & 1ST TRIP AFTER REMISSION FROM BREAST CANCER! IT WAS LAST MINUTE & ONLY 1 DAY, BUT STILL IMPRESSIVE BY ALL! WITH GOD'S HELP WE CONTINUE PATRONAGE @ FAJARDO INN! SO WILL OUR ENTIRE FAMILY & FRIENDS! HOOOOAH!!

Property was alright. Spacious and clean rooms. There were many mosquitoes in the room and bathroom. Got bitten badly. Easy parking. Laundry was ok. Only one washer working. Please think twice before going to the on-site Mexican restaurant. The server did a good job but the food that came out of the kitchen was horrible. We voiced our concern to the manager. Unfortunately it fell on deaf ears. I wish they take feedbacks and improve the food quality so that more guests can dine there.

Beautiful! A little far from everything but the place was amazing and the hotel recommended drivers that we loved