We stay at comfort suites a good bit. This was by far the worst condition and comfort I have ever experienced at a Comfort Suites.. needs to be updated and deep cleaned… Bed was like sleeping on bricks and bathroom was very displeasing.

When we booked 2 rooms at this hotel we requested a connected rooms or rooms on the same floor. When we checked in they told us the rooms were on separate floors and could not be changed. My elderly legal blind mother in law mentioned she would just yell loudly if she fell, the check in clerk reluctantly moved both rooms to the same floor. We also requested pay at check in so my mother in law could pay for her room. However when we checked in the clerk informed us the room had already been charged and could not be changed. Once in our room it was in poor repair, half the room’s lights didn’t work, & the refrigerator was full of food from a previous guest. There were no extra blankets. We only had 2 towels for 3 registered guests. The heat was set on 80 degrees & the room had a plug in air freshener which was so overwhelming it gave us a headache. The breakfast provided was the bare minimum & the coffee & juice tasted awful. There was no hot chocolate, hard boiled eggs or bananas & only 2 kinds of cereal. We had other family members who rented 2 additional rooms & they had similar issues with their rooms & breakfast experiences. There was also a $3/night service fee charged to each room which the desk clerk could not explain what it was for & wouldn’t remove it. This hotel does not live up to the standards and expectations associated with a Comfort Suites and it is not clean or in good repair. We will not stay here again nor would we recommend it to anyone.

Was a "pay at the hotel" reservation. Hotel immediately put a hold on the reservation the minute it was done on the hotels.com website. Then when i came to check in i wanted to use another credit card to pay and they couldn't do that and charged the card that had the hold on it.

It’s disgusting and nothing worked

I booked two rooms with two beds each. When I arrived, they only had King rooms. They offered my money back, they did not offer to fix this mistake. I ended up having to buy another room. Not happy about mix up. Then, one of the rooms was not cleaned and we had to change rooms but only to another room with one bed.

Job was very helpful upon check-in, arranging for the airport shuttle to pick us up at 6:00 am the next morning. The room was comfortable and equipped with everything needed for an overnight stay. The bathroom was clean and towels were plentiful, but the fixtures are starting to show some wear. We were able to safely leave our car there for three nights while we made a quick weekend visit to New England.

Was a pretty good hotel , bathroom needed the walls fixed around the shower

Property was terribly outdated. The rooms weren’t cleaned, they tried to check me on to a dirty room. They then checked me into a room which smelled like smoke and the shower was moldy. The pool was outdated and seemingly dirty. The jets in the hot tub did not work. The water was dirty. Overall this was not a good stay it was terrible.