All of the complaints I read from before were true. No one ever at the desk. Except at night. The night shift woman was always there and very friendly and helpful. But after she left the desk was empty. The picture of the hotel on this sight looks great. But add a couple dumpsters and broken office chairs and it would be more accurate. And the pool wasn’t open, looked like it hadn’t been for awhile. Just a pool vacuum sitting in the shallow end. Sadly, this seems like a nice hotel that has gotten run down and doesn’t seem to be cared for.

Affordable rates and clean rooms!

Had handicap accessible room which was not user friendly. Had a rack to hold clean towels but not any hooks to hold used towels that would be reused. Had a tub with bars for a mobile handicap but not useable for a person that is pretty much wheelchair bound. My wife can not get in a tub to shower. We were there for 3 days and couldn’t take a shower. I hand washed her. Should have a roll-in shower with a seat that those that can get out of a wheel chair. Should have a slide door that doesn’t close by itself and get person caught trying to open or close the door. Pocket door would solve the challenge. Didn’t have towel holders in the sink area. Learn your business, you and most of your competitors have no idea how to serve a handicap person. The breakfast area is too small with cheap chairs n tables, just like your competitors. Items are either never filled or emptied in time. Learn your business. Not enough waste containers and usually not in the proper places- another example of no common sense. I suggest try staying in a unit and look at it from a user point of view. Listen to the customer like most others don’t because you want to keep cost down and not serve the customer. This is an industry issue. Also, organize the breakfast area in a flowing matter not a place with breakfast stuff in it. Also tubs need non slippery material surface to prevent the possibility of falling, not a mat but non slippery surface. I also realize no one will pay attention.

I'll start out by saying that the room was clean when we arrived and the man who checked us in was cordial. However, the drain for the sink was really slow the night we checked in and wouldn't drain at all the next day. When I told the lady at the front desk she looked around and then handed me a jug of drain cleaner and said there was no one there to fix the problem. I declined the drain cleaner and went back to the room. I took the drain apart and got rid of the clog, which looked like hair and potting soil. That evening, I went back to the desk and told the lady that nothing had been done to my room and that they didn't even empty the trash cans. Her reply was that I had not requested that my trash be picked up. I may be old fashioned, but I thought that cleaning a room, making the bed and taking away the trash was part of the perks for paying $110 a night for a room. There were also issues concerning no eggs and sausages on the second morning there. In their defense it was 8:00 A.M. and I should know if I want something to eat while I am on vacation, I should get up earlier and beat the morning rush. When booking the stay, I saw the beautiful pictures of the pool and was looking forward to spending time there. However, as you can see by the pictures I posted, they are completely different. Again, in their defense, if I had asked if they would fill up the pool, remove the hoses and put out chairs during the 3 days I was there they probably would have.

We were given a very nice, spacious room with a king bed. It turned out to be a handicap-enabled room, and it was very clean. Bed was nice and comfy. My only issue with our room was the tub/shower, which had many chips in the enamel and a dirty shower curtain. The breakfast was an acceptable hot/cold buffet. It was not actively attended, and, when I there, the eggs and sausage were almost empty. After about 15 minutes, someone came and re-filled the chafers. So, overall, this place is a solid 4 out of 5. A few improvements could easily raise this rating.

GREAT FRONT DESK STAFF. Both of the ladies are kind, warm and understanding. Thank you!!

I was in town for a conference. This was an enjoyable stay, 4 miles to my event. I slept fine.

The continental breakfast was good and the rooms were very clean

We were extremely dissatisfied with the "hot breakfast". The scrambled eggs were reconstituted sitting in a pool of water. After pressing the eggs between 2 napkins to absorb the wetness they were still worse than horrible and inedible. The sausage wasn't much better but at least could be tolerated. Thank heavens there was packaged yogurt and a waffle maker. In addition one of the upholstered chairs in the room was soiled with god knows what and the AC shut down. There was no quality at this Quality Inn!

Friendly staff, clean, good breakfast

Our overall experience was poor. The front desk was rarely manned. We waited anywhere from 5-20 minutes for someone to come to the desk for service. The room was dirty. There were cloths hidden behind the furniture from previous guests and a dead bug in the ice tray on the counter. HVAC in the room performed poorly. Another person in our party stayed in an adjoining room. It had a broken door handle on the bathroom door making the door unable to be closed. There was a complete lack of attention to detail throughout the property.

Lots of noise due to remodel and cleaning…odd that it was happening so late at night. Staff was ok

Room was very clean. Ice machine out of order. Staff not very friendly or available.

It was a ok place, a little noisy. You could hear room to room talking and tvs

Overall experience was positive

We had a nice stay, breakfast was ok. The staff at check-in were very nice.

Our stay was very good. The hotel was very clean and well kept. The only thing I can say with any dislike was the bed was SO Hard and the breakfast as - not very appetizing. Other than that the hotel met our needs.

The breakfast was good and the staff very friendly.

Staff was nice

Comfortable Stay

The hotel was minutes away from Tusculum University which is what we needed. There were food places located near by. The staff was great, so friendly and helpful.

Room was clean, quite, comfortable, and a fair value.

Very nice location. Rooms updated Front desk very helpful and friendly. Will definitely stay there again.

Great stay. Friendly staff, pretty clean. Close enough to restaurant. Only 1 thing was not great, was the walls are thin. I would stay there again

Toliet seat loose. Shower curtain was filthy.

Nice place to stay.

Trying to check in was like the first scene in a horror film. Empty building with a phone on the desk. Call 0 to speak to a room clerk. Phone rang for 10 min with no answer. I didn’t feel safe in the empty building so I left. Two words Bates Motel.

They wanted a credit card for incidentals and I only had a debit card so was not very happy about that as it took a long time till they finally approved it

Was a good stay no complaints. But i could not find the gym.

We enjoyed our stay. Hotel public areas were clean and decorated nicely, as were the rooms. Breakfast was great with lots of options. Room comfy and bathroom very clean.

Very helpful staff. Good value.

Room was clean. Fridge was noisy and heater cycled randomly, tv stopped working at night and never came back on.