Amazing

For the price this was not good at all ! The staff was very nice all around but Room was dirty , not stocked , the food was not great and way over priced , not impressed at all , never going back

Clean, somewhat out dated. Nice stay, good breakfast but very expensive.

Small issue that was resolved quickly - overall a very good property and escape from busy Miami

Excellent place to go with the family.

Beautiful. I wish i lived hetr

The team was amazing. Specially Nicole Suarez (guest relations) and Adelfa Plasencia

Best ritz I’ve ever been too!!

Friendly and helpful staff and excellent guest service.

Great!

Thank you for a beautiful stay…

Only thing free is water.... bring extra cash. Staff work hard. Wife found a white woman's hair in the bathroom can and floor... i arrived days before her... had to explain that...

Absolute top notch friendly, attentive, and thoughtful service. All staff members went above and beyond to make our stay memorable and in the rare moments when a mistake was made, it was rectified quickly and generously!

I loved everything about our stay. Everything was convenient, there were lots of food options, and the staff was so friendly and helpful. Can’t wait to come back

Good

Great

Family friendly.

Really good property, Clean rooms the service is the beach its slow.

Spa and room service.

An incredible resort for couples and families. Impeccable service and cleanliness.

Impressive service quality

Super friendly

Private beach was nice

Property was very clean and had great amenities. Excellent service by the staff, overall great time.

Oldie but very nice

Peaceful, clean,

Staff at the spa made my fiancés birthday very special with the complimentary add one and attention.

Expect to pay for everything! Honestly, Expedia should absolutely list both the $50 per day for parking and $50 per day resort fee in their listing for this hotel. In addition, if you want to do anything or sign your kids up for anything - all starting at about $50 per kid. Food was good but also expensive ($200 for a family of 4 for burgers on the beach). While staff and personnel are lovely and friendly, helpful and overall a 5 out of 5, the fact that you pay for everything just gets old quickly. There is nothing included in your hotel room price, including apparently even your toiletries which the hotel says you will be charged for should you choose to take them home as a memento for a whopping $50 per item!!! Wow! For a five star hotel in a very expensive area, you’d think the game room and teen room would be updated, clean, beautiful areas for kids. They were an afterthought at best, with old equipment in old converted rooms with little to no space and dated equipment. Arcade games were ancient or broken with random broken furniture and old stained carpets. Just don’t have a game room if that’s what you’re going to offer. It was gross honestly. The beach is tiny, full of seaweed and there is a lot of garbage. The nicer beaches are either over by the lighthouse or just off the Ritz’s beach. While we generally enjoy the beaches wherever we go we avoided this one. Not to mention it was full, full, full. The pros: good food, great staff, nice location. The cons: overpriced

Excellent

Decor is dated. Apparently renovating next year. One elevator was inoperable the whole 4 days we were there. Monday night there was only 1 restaurant open for dinner. They charged for use of tennis courts.

Loved this

Amazing service. Immaculate property. Beach access. Already planning our next visit