Great service all around

The person that I've communicated during the check in was very unpleasant.

This was a really decent hotel for the money. It was really convenient beside the mall and the parking was easy. The lobby and hotel itself was clean. The only issue is we stayed five nights, two nights the rooms weren’t made and the third night we didn’t have towels. I’m not sure what the problem was. I would use this hotel again, but I would expect a better response when the room is not being made up.

Nice Hotel and excellent service

Great for one night. No coffee in the room, other than this all fine.

Nica hotel but it is necessary to go downtown Mannheim for a good dinner

Front managers ware very kind and room condition was good. It was good ti give free popcorn and fruits and jelly near the front

Comfortable beds and everyone that worked there were very professional and polite.

Great place to stop very friendly

Great place to stop very friendly

Good service

ITs a bit of an older hotel. Clean but older.

ITs a bit of an older hotel. Clean but older.

After 2 weeks on the road for vacation, sleeping in 7 different hotels, this was by far the worst experience! The hotel is completely dated. Check-in was slow, with a bunch of forms to fill and sign (even if the booking was already pre-paid). The first room they gave AC was not working, after calling reception asking to change room we needed to wait 20min just to the attendant verify that the AC was for sure not working. Furniture is old, no double beds, no power plugs near the bed, no welcoming amenities (like a free bottle of water, etc..) Breakfast products were not fresh, the bread looked like from the day before. This is NOT a 4-star hotel. During the same trip, we stayed in cheap 2-start road hotels that were much more comfortable, welcoming (a lot gave FREE WATER BOTTLES), and new than the NH Viernheim. For luck, it can be classified as a 2-star medium hotel. Please, don't be deluded with the 4-star classification, you can look for other hotels with less classification in the same area with a better service.

After 2 weeks on the road for vacation, sleeping in 7 different hotels, this was by far the worst experience! The hotel is completely dated. Check-in was slow, with a bunch of forms to fill and sign (even if the booking was already pre-paid).The first room they gave AC was not working, after calling reception asking to change room we needed to wait 20min just to the attendant verify that the AC was for sure not working.Furniture is old, no double beds, no power plugs near the bed, no welcoming amenities (like a free bottle of water, etc..)Breakfast products were not fresh, the bread looked like from the day before.This is NOT a 4-star hotel.During the same trip, we stayed in cheap 2-start road hotels that were much more comfortable, welcoming (a lot gave FREE WATER BOTTLES), and new than the NH Viernheim.For luck, it can be classified as a 2-star medium hotel.Please, don't be deluded with the 4-star classification, you can look for other hotels with less classification in the same area with a better service.

Basic hotel with all you need and expect in a hotel room. No food available in the hotel.

Very good value for the money. Excellent breakfast and Secure handling of the Covid 19 restrictions!

Comfortable beds - excellent air conditioning, perfect pressure on the shower, nothing at all to complain about. Nice breakfast too :-)

Fast check in. Excellent customer service. Fast room service. Cheap parking. Will stay here again.

It was just ok. Nothing special about the property. Location was good.

Lovely hotel,very helpful and friendly.Very clean,would recommend

The beds need to be replace. It was hard to sleep on them because my body made contact with spring mattress. When I complained about it they just gave a thicker mattress pad, but it was still uncomfortable. The pillows need to be replace as well, way too soft the provide no spine support for my neck. The water heater broke on one occasion, had to find out the hard way (on the morning while trying taking a shower). Electricity cut off on half the room. If I used the hair drier it would trip the circuit breaker for half the room. Positives amenities (Shopping mall, transportation within walking distance), and great buffet style breakfast.

The beds need to be replace. It was hard to sleep on them because my body made contact with spring mattress. When I complained about it they just gave a thicker mattress pad, but it was still uncomfortable. The pillows need to be replace as well, way too soft the provide no spine support for my neck. The water heater broke on one occasion, had to find out the hard way (on the morning while trying taking a shower). Electricity cut off on half the room. If I used the hair drier it would trip the circuit breaker for half the room. Positives amenities (Shopping mall, transportation within walking distance), and great buffet style breakfast.

Just stayed one night very nice and clean near a shopping mall and other businesses

The staff didn't read and reply the message I sent through expedia message board.

The hotel was nice. It appeared to be in the industrial part of town. Seemed like lots of business men were there. The atmosphere was neat and clean. Nice and helpful staff.

The hotel is clean, comfortable and close to a mall. I recommend it if you have a car. Friendly and nice staff, for sure I’d stay there again.

Wifi not very good. Lots of disruptions.

Nice quiet hotel in a convenient location to Mannheim.

Outside of hotel looks like it might be old, but the inside is all fresh and new. The staff speak multiple languages so they are able to help. The Hotel is located 5 minutes from a train stop and 2 minutes from a large new mall and movie theater. There is an electronics store across the street as well. The wifi is good and available through out the hotel and free. Breakfast is a full service breakfast with everything a traveler could want. The restaurant and bar are well priced and served very good food.

Outside of hotel looks like it might be old, but the inside is all fresh and new. The staff speak multiple languages so they are able to help.The Hotel is located 5 minutes from a train stop and 2 minutes from a large new mall and movie theater. There is an electronics store across the street as well. The wifi is good and available through out the hotel and free.Breakfast is a full service breakfast with everything a traveler could want.The restaurant and bar are well priced and served very good food.

Nice stay , second year I have used it for my trip to Timewarp. But great area , not noisy .a shopping center around the corner for the people who go there and want to spend some money as well :). Don't expect to much from the area . It's a small town