very enjoyable

Beautiful hotel with lovely staff. Breakfast was good for the price. Really enjoyed my time here. Only thing that could be said is that there was no efficient air con, so the room got quite warm. Thank you for a lovely stay

Overall it was an acceptable place. However, the room allocated to me felt like a storage bedroom with parts of a bedframe left in the room and many chairs all stored around a table. I thought I was getting a double bed but it was two single beds pushed together and they both kept coming apart when I slept on the bed. When I was leaving, the other rooms on the same floor had the doors open. These rooms looked like decent hotel rooms. I was put in the worst room on that floor in comparison to these other rooms.

Great location close to the center, some very nice restaurants close by. Everything was clean and nice, good breakfast. Not a spectacular hotel, but nothing to complain about

This hotel is not 4 star. Carpets held together with mismatched and worn carpet tiles. Decor shabby. Weathered water feature with limescaled glass. Breakfast was disappointing. Fruit salad was basically just chopped apple with a sprinkle of melon. The "hot" items were cold, fatty and tasteless. The room was probably an old conference room with high windows and dated decor. The hotel is not central and away from the town atmosphere. We paid for parking and didn't receive a permit sticker because our receptionist was rude and abrupt. Intending to return to Bruges for Christmas markets and will stay in a confirmed 4 star in town not this offering of a "4" star.

Easy distance to the centre of Brugge

The hotel itself is ok. They claim to be a few blocks from the City Center but it's quite a walk. Good breakfast was included.

The reception staff were very helpful during my stay. Both the night receptionist on 6/23 and the morning receptionist on 6/24 were extremely helpful and kind in answering my questions and giving information about the area.

Functional for one night. Incredibly rude guy looking after the bar in the evening. Funny smell in the corridors

Would return.

Good location. Was easy to walk down to the market square where there was a lot of action. Would stay in this hotel again.

Excellent location and friendly staff

Stayed one night and location is great. Hotel clean and service good, breakfast was very pleasant

The hotel conditions had nothing to do wirh what is shown in the pictures.. they said you have parking and the swimming pool included but we payed 33€/night the parking and the swimming pool didn’t work and was also not included in the room price..they suggested to use the hamam for 30€/person…Also the room was not clean and the bed was terrible..well the beds..because we ordered a couple room but they had put together two single beds which moved and separated everytime we wanted to sleep in the middle of the bed as a couple..

room excellent well equipped

The hotel is in a nice location, situated on one of the major canals, slightly outside of the busy center square. Very quiet yet easy walk to all of the sites and restaurants. The breakfast was excellent. Rooms were simple but clean.

Great location, 10 minute walk to the centre and overlooking a canal underground parking very tight, good for small cars but SUV's might think about parking on the street.

Very good time in Bruges / really good hotel!

Loved it

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Most importantly, we cannot fault eveeyone who works in the hotel, they are all friendly and helpful. The hotel itself is a little tired but it is well placed in the city and the underground parking is ideal. Breakfast was comprehensive and the bar was welcoming with a good selection of drinks. A really pleasant 10-15 minute walk into the centre with somw libely cafes and restaurants on the way.

Very nice room overlooking a canal. Very quiet area. Enjoyed the breakfast each day.

Really good value hotel in a nice quiet area of Bruges. would stay again.

We booked "comfort" rooms thinking they would be more comfortable than just a basic room. The room was supposed to have a mini bar which it didn't. There was a small fridge that didnt keep anything cold. I expected nice toiletries as this is listed as a 4☆ hotel. There was only a combined hair/body wash....No hair conditioner! The hair dryer was attached to the wall and was ancient. There was nowhere near a mirror to plug in my curling brush. The bed was comfortable and the pillows were nice. Breakfast was good, although very busy and kept running out of different foods.

The hotel is lovely in a quiet area but easy walking to shops restaurants etc

There were multiple minor problems with the room, which apparently could not be fixed until the next day. In a three night stay this is not really acceptable - especially as these issues should have been routinely checked and so sorted fixed prior to our arrival. For example, the bulb in the toilet did not work so made it impossible to use in the dark; the bath plug did not work properly and it was hard to fill the bath as water was running awayas fast as it was coming out of the tap; some of the electrical sockets were very difficult to use - we should not have to get down on hands and knees and force the plug in! Although we had a king-size bed, the duvet was only double size, so was much too small for the bed - why? This really compromised a good night's sleep. The breakfast room toaster did not toast the bread - even after four passes through the machine, the bread was only warm and not really brown! Staff did not seem at all interested in fixing this. However, the biggest issue was the unhelpfulness and unfriendliness of the reception staff who seem to think that guests are a nuisance.

Arrived and told to park is an extra €28, spa was an extra €25. Food was only available at the weekend but they don’t tell you this. Also is €18 for a frozen microwave meal. Staff didn’t listen to requests.

The hotel is 10-15 min walk away from town centre but in a pleasant location by the canal. The front desk are friendly and pleasant. The bar area is ok with some nice beer on tap. Breakfast room is well laid out, with a good food selection. The staff in there were very helpful and always on hand to assist. The hotel offers a limited evening meal in the bar but we always ate out. The rooms are a lottery as there are so many different sizes and layouts. Our room was nicely laid out with only a few minor issues. The air extractor in the bathroom was not working (was not working in our friends room either) and the shower glass screen leaked from the seal onto the floor. The bed was creaky but we still had a good and pleasant sleep each night . May of been all the walking and beer consumption. The room and hotel were very clean.

Location was ideal and quiet

We especially liked the friendliness of the staff, the breakfast, the Japanese garden and the cat pictures!

Small room with innerhouse window :-( matrace too soft...

Nice clean hotel within a short easy walk of city centre. Welcome could have been a little warmer but overall pleasant stay and would stay there again and recommend to friends and family.