The room we were given looked nothing like the photographs , it was small dark and overlooked by other rooms . We were also next to a boiler room and it was very noisy at night , we had v little sleep . and dark , ove squar

Very spacious bedroom. Excellent equipped bathroom. Liked magnifying mirror with light above. Would have liked tea/coffee making facilities in room, but guess that's just because I'm British! Very pleasant and helpful reception staff.

Perfect location, very friendly staff, very clean, parking was amazing, we had a lovely stay.

Very good centric hotel in the city center walking g distance to most places

Parking on site and next to the old town. Perfect for us

The hotel was in a brilliant location The rooms spotless .the staff were lovely and helpful I would stay there again

Needs another safety bar in the shower tub. I suggest taking out the mirror and placing it in that wall

An impressive exterior is let down by an overly bright and charmless reception. The bar is entirely lacking in charm - although the staff are friendly. Room was adequate with a large terrace. Breakfast was good.

Looks dated.

I’ve visited the lovely city of Jerez many times and stayed here previously. It’s a decent hotel for the price and perfect location in city centre. Quick and friendly check-in. Bed comfy, bathroom bit dated. Think hotel could improve the lobby and bar area and make it a little less sterile.

Great location, friendly and helpful staff and good breakfast.

The staff was professional and helpful ( except for the breakfast staff); rooms were spacious with plenty of storage, comfortable beds, functional bathroom. However, the hotel needs major renovation or at least some decir, air conditioning in the common areas and hallways ( feels stuffy$, and the mini fridges need to actually cool their products. The staff did go out of their way to help, usually say hello, etc. I just don’t think it’s a 4 star hotel but it more than serves the function of sleeping, safety and a decent breakfast!

Support with entratainment reservation

Excellent hotel very central and within walking distance of the centre with adequate parking facilities and very friendly staff

Good central hotel at a good price. Front desk staff are top notch and were very helpful booking tickets etc.

Great, but short, stay in Jerez. Modern, clean hotel. Staff was very friendly. Parking was cheap and convenient. We checked out before breakfast but the reception desk clerk kindly made me a coffee to go! Highly recommend!

We had a very comfortable stay. The people at the front desk were very helpful and pleasant. Breakfasts were delish and plentiful - both hot and cold selections. Location is very close to the Arenal Plaza, shops and many fine restaurants and bars. Would stay here again.

The hotel is very well located. You can walk to many of the sights in town.

Hotel was clean and nice and breakfast was excellent. Location was good and easy to walk everywhere. Staff could have been more helpful - there was many times a long queue ja staff worked veeery slow and unefficiently and frankly not very kindly. Some customer service training would be helpful.

Very good :)

Very good :)

We reserved a double room (two twin beds) with a terrace and were assigned Room 403. The terrace was nice, but the room was small and plain, in mediocre condition, with quite a bit of street noise, in spite of being on the top floor. Included buffet breakfast was good, not outstanding, location was walking distance from old town attractions. Minor annoyances: no USB charging ports, only English language TV channel was National Geographic, minimal drawer/hanger space, tiny desk. Based on services, amenities and condition, this hotel is three star, definitely not four.

Great hotel with amazing location. room was very comfortable. Receptionist was very helpful and service with a smile, we had a lovely stay. The only thing we missed was a kettle in the room but a coffee machine is located in the lobby free of charge.

Great hotel with amazing location. room was very comfortable. Receptionist was very helpful and service with a smile, we had a lovely stay. The only thing we missed was a kettle in the room but a coffee machine is located in the lobby free of charge.

Excellent HotelExcellent Location Excellent Service Great Value

Excellent Hotel Excellent Location Excellent Service Great Value

It has been interesting reading the reviews resulting in a «fantastic» rating. The hotel has recently become affiliated with the Melia chain. I expect Melia will start an immediate workover of the hotel.It is necessary. Starting with the lobby/reception area which looks like it belongs to a kindergarden. Definitely not the kind of environment you want to rellax with a drink after a day of being a tourist. The rooms are clean and functional, with well functioning air conditioning.Firm beds. Breakfast is good, but the breakfast area gets noisy due to acoustics. In-house parking is good and cheap at EUR 12.Entrance is hard to find. Location is the hotel’s greatest asset. Walking distance to everywhere. Looking forward to Melia putting some effort and money into the property. Then I will stay there again.

Only a one night stay but the fabulous service from all concerned was a delight, reception staff were absolutely first class, helpful friendly and a pleasure to deal with, the bar staff lady on the evening of our stay was also very pleasant and helpful as well. Overall a lovely stay.

I really loved this hotel. The check in was great. The 2 ladies on the front desk could not have been nicer. The family room we had was lovely. The kids ran around it very pleased with the thoughtful kids touches of bright colours table and toys. We will stay again definitely.

excellent service great location,

Historical building with modern hotel rooms. Great location next to the old town. Paid parking available beneath the hotel. A fair bit of traffic noise if you have a room on the street. Good breakfast-only restaurant.

Great location, clean, comfortable. Friendly staff. Loved the restaurant Rigodon which was about a 7 minute walk from hotel. Loved the lamb and couscous with vegetables. Would stay here on next visit. . Also loved the breakfast. Fried eggs, bacon, pastries, fruit,and juices.