Disappointing. I had stayed at this hotel several years ago and looked forward to returning, but this time had a small spartan room with tiny thin towels. The pool and pool area are still very good, and the hotel is a block from the bus station. Higher end rooms may be better.

Excellent place, stay, location very close to everything walking distance

The brackfast

The bathroom walls where full of black mold and doesn’t seem or feel clean. Really disgusting.

Me hubiera gustado que cambiaran las sábanas si las veían sucias. Estuve con mis dos hijos de dos y cinco años pero solo hasta que las vieron mal manchadas las cambiaron o les dieron la vuelta! Nunca lo tuve claro. Debajo de las camas deberían barrer cua do hacen el aseo del cuarto porque estaba lleno de basura y polvo etc. Estuve 4 noches 5 días. La piscina helada.

Hotel is not even close to a two star hotel. Room is very small and my shower is dirty with lots and mildew. I have to use flip-flops to take a shower. Breakfast is bad too.

Would not class this as a 4 star hotel it should be a 3 star. Our room was ok but not as nice as the pictures online and looked a bit tired in need of some freshening up. Also paid quite a bit extra for a room with a balcony where others we were traveling with did not and they ended up with the same sized rooms, also with balconys with was frustrating!

Would not class this as a 4 star hotel it should be a 3 star. Our room was ok but not as nice as the pictures online and looked a bit tired in need of some freshening up. Also paid quite a bit extra for a room with a balcony where others we were traveling with did not and they ended up with the same sized rooms, also with balconys with was frustrating!

Really close the the town and facilities, great checkin with plenty of Informatiin. We would liked to have stayed longer

Too expensive. Quality/Price ratio too high.

This was a great value hotel with clean and spacious rooms and pleasant common parts. It’s location is ideal for the sights in San Lorenzo. The pool was open for guests and looked very inviting.

El precio demasiado elevado para no haber podido ir a la piscina debido a la gran ocupación que había, a pesar de haber reservado.

It was

It was

The staff is so wonderfully attentive I wish they had a better product to work with. The pluses for this hotel are the location (steps from the bus station and just down the hill from El Escorial) and the breakfast which is included in the room price is incredibly varied and quite tasty. The hotel has managed to hold on to its Old World feel but unfortunately the rooms are very beat up. I stayed in two different rooms and they were both in poor condition. The walls were covered with scuff marks, the bathroom ceilings had serious water stains, and both rooms had heating issues (in one room it did not work so it was cold, in the other room I was not able to regulate the temperature at all and it was way too hot) and the bathroom cleanliness in the second room left a lot to be desired. The food at the restaurant for dinner was not what one would expect from a 4 star hotel. It was a shame. I did want to like this hotel a lot. It wasnt horrible and my stay was short, but one does expect more from a 4-star accommodation. Still, the staff, especially Patricia, made up for it.

The staff is so wonderfully attentive I wish they had a better product to work with. The pluses for this hotel are the location (steps from the bus station and just down the hill from El Escorial) and the breakfast which is included in the room price is incredibly varied and quite tasty. The hotel has managed to hold on to its Old World feel but unfortunately the rooms are very beat up. I stayed in two different rooms and they were both in poor condition. The walls were covered with scuff marks, the bathroom ceilings had serious water stains, and both rooms had heating issues (in one room it did not work so it was cold, in the other room I was not able to regulate the temperature at all and it was way too hot) and the bathroom cleanliness in the second room left a lot to be desired. The food at the restaurant for dinner was not what one would expect from a 4 star hotel. It was a shame. I did want to like this hotel a lot. It wasn't horrible and my stay was short, but one does expect more from a 4-star accommodation. Still, the staff, especially Patricia, made up for it.

The reception staff here were excellent. Lovely and helpful. The hotel needs work though. The rooms are stark at best, and definitely not as nice looking as the pictures. The breakfast was pretty grim also.

The reception staff here were excellent. Lovely and helpful.The hotel needs work though. The rooms are stark at best, and definitely not as nice looking as the pictures.The breakfast was pretty grim also.

People at desk were very helpful.

People at desk were very helpful.

nicely located the near the old town area, staff are friendly with plenty of good info on food, sightseeing etc. Room are adequate and reasonable, breakfast is quite a selection (better then I expected)

Obras mala , uno de los grifo estaba partido, las sábanas estaba llenos de polvo tiene infiltraciones y bichos, a las 6:00 ya estaba escuchando la música del quarto al lado, lá insonorización terrible....

The Hotel's breakfast was excellent.

Sorry but disappointed, A/C not working, very noisy, bathroom needs remodeling etc. It is not a 4 star hotel.

Excelent Breakfest, Free parking in hotel area, very good location close to El Escorial

Parking is a few hundred metres away, otherwise this hotel is a great base to see the beautiful city of San Lorenzo

Beautiful, clean, friendly staff. Great location and amazing views.

Beautiful, clean, friendly staff. Great location and amazing views.

Wonderfully located, very helpful and friendly staff, fine lunch in dining room, very comfortable bed. Also used the pool which was so refreshing after hours-long touring. Couldnt be more pleased with our hotel choice.

Wonderfully located, very helpful and friendly staff, fine lunch in dining room, very comfortable bed. Also used the pool which was so refreshing after hours-long touring. Couldn't be more pleased with our hotel choice.

Nice hotel, great location. Front desk Staff needs more training to deliver a good service.

I cannot write prices here, but this hotel has charged prices for photocopies which are otherwise paid for printing high-quality photos. In addition even though I said print 2 pages on one I was charged for each page. Really disappointing!