Bad service AC and toilet not working properly staff not friendly

Very nice hotel and nice personal as well. Sad that cause of ramadan just 1 of the restaurants was opened and beach- and poolbar was closed too. International tourists which book a 5 star hotel dont care about ramadan i guess ... the constructionwork @ the beach will look great when its done and the beach cleaned ... but do it when you have closed and not already guests in the house ...

this Hotel is one of the best hotel's that I have ever stayed in, hotel was very clean, food excellent, staff very friendly and very helpful. I will most definitely be staying there again.

this Hotel is one of the best hotel's that I have ever stayed in, hotel was very clean, food excellent, staff very friendly and very helpful.I will most definitely be staying there again.

Was not clean Smoking policy not observed Toilet and bathrooms were without air extinguisher

Was not clean Smoking policy not observed Toilet and bathrooms were without air extinguisher

I liked the front desk personel; he was very nice and helpful in every way. I didnt like the quality of the room furniture and setting given this is a 5 star hotel. If i have to rate the room, i give it 3 star.

Recommeneded only during summer. It's more like resort ..

I only stayed for one night but liked that there was a free shuttle from the airport and the hotel was a lot nicer than others I had stayed in previously for the same cost.

The hotel is out dated and smoking will be found everywhere. There will always be a haggel to get a suitable room that doesn’t reek of disgusting smoke.

Weather was great and facilities were great too

To be honest with you, I do not think the real classification of this hotel is 5 stars hotel as mentioned in your website, because of so many things The restaurant buffet is very poor Cleanness should be better, especially for balcony I have suffered a lot from smoking smell in the lobby, it should be specific area for smoking and also non smoking rooms A lot of maintenance are in need especially for plumber, so there was leakage in water in bathroom which is unacceptable, and also a lot of damage were in furnitrure Again to be honest, the reception staff are very kind and helpful, I thank them in deep Sent from my Samsung Galaxy smartphone.

To be honest with you, I do not think the real classification of this hotel is 5 stars hotel as mentioned in your website, because of so many thingsThe restaurant buffet is very poorCleanness should be better, especially for balconyI have suffered a lot from smoking smell in the lobby, it should be specific area for smoking and also non smoking roomsA lot of maintenance are in need especially for plumber, so there was leakage in water in bathroom which is unacceptable, and also a lot of damage were in furnitrureAgain to be honest, the reception staff are very kind and helpful, I thank them in deepSent from my Samsung Galaxy smartphone.

As a 5 stars hotel buffet variety should be better

Super clean. Great staff. Thank you to the staff that kept our room so nice go us.

Super clean. Great staff. Thank you to the staff that kept our room so nice go us.

It was nice 3 days for a business trip, its very quite hotel and they have a very good SPA

The hotel is a little bit old, the pool and beach are amazing. The staff were very kind, helpful and welcoming. They have also guest relation manager to take of all your request and resolve it on spot

The hotel is a little bit old, the pool and beach are amazing. The staff were very kind, helpful and welcoming. They have also guest relation manager to take of all your request and resolve it on spot

Nead s renovatıon. In house traınnıng for the front desk personnel ıs needed . unsuffıcıent restaurant.

Nead s renovatıon. In house traınnıng for the front desk personnel ıs needed . unsuffıcıent restaurant.

Check in was so terrible. Staff is not helpful. Very bad experience. Windows are very small so the room don't get enough light. All floors don't have sea view except the top two floors with the second to top getting very limited sea view. Evening employee of lounge was very mean. I will not stay in this hotel again in my life.

Very disappointed about the hotel, it was very very bad. I had to change rooms on a number of occasions. On the first night I had absolutely no sleep due to the vermin scratching above, they have a rat infestation in the hotel mostly vermin are trapped in the air con system and living in your room above a ceiling panel. All in all not a very hygienic environment, hotel seen better days, very dated. If possible I would like to get a refund.

Very disappointed about the hotel, it was very very bad. I had to change rooms on a number of occasions. On the first night I had absolutely no sleep due to the vermin scratching above, they have a rat infestation in the hotel mostly vermin are trapped in the air con system and living in your room above a ceiling panel. All in all not a very hygienic environment, hotel seen better days, very dated. If possible I would like to get a refund.

Extremely poor service from the staff. They interfer with everything and keep asking questions. Not expected from a 5star hotel and for the price I paid. Receptionist not friendly or polite. Not even a smile. Nerver again...

Was very good hotel nice staff and friendly room was clean with view to the pool side

It was just ok

good for a short trip in a very calm nighbourhood

very short stay no issues at all all was good spa was good

We booked with Expedia so didn't have any representatives. The transfer to the hotel could have been arranged but we were not informed that we were entitled to it and so ended up having to look for a taxi. Also the flights were booked with Alitalia which meant huge delays and lost baggages. The only two restaurants available at the time offered very beautiful menu but the Thai restaurant has better service. The staff there were really great and professional. The Tunisian restaurant was ok but the staff were not so good. The hotel in general was great but it lacked live entertainment (loud or quiet) and the only attempt to entertain in the bar for instance was to put a fashion show on TV all day long! The beach was ok but the gates were locked by 7 or 8 and so when we tried to walk for a bit after our evening meal we found that we're imprisoned inside our pink castle for the night with not very much to do. In the end of our stay, the hotel kindly took us to the airport free off charge but forgot to mention that we needed to buy a stamp, which caused us a trouble.

Terrible service from check-In to Check-out. Very unfriendly staff, aggressive security when leaving and entering hotel. Rooms were not clean and hallway carpets need replacement. It is unfortunate that a hotel with such great location can be a bad experience, mostly due to bad mannerism. Do not recommend this to anyone, there are other good choices nearby.

Nice Garden & beach Italian restaurant is a no go Thai food is awesome, must go! Room service is very slow A good walk to rooms from lift comfortable bed courteous but slow staff huge pool - looks great place is old but well kept not a lot of food options and nothing nearby to walk to In all a good stay