The temperature in the room upon arrival was 25+ celcius we requested assistance from hotel maintenance for use of a/c and someone came but was told room would cool within 20 minutes No such luck next morning was 26.8 celcius in our room like a sauna really we later that morning requested that they resolve the issue but they did nothing they explained a law in Italy preventing use of a/c past October … Oddly enough all our other stays in Italy during this holiday had a/c available and no issues We stayed only because the rooms were pre- payed and no reimbursement offered Then to top it all off the last day when we returned to our room we were greeted by 2 hand towels in the bidet rather than being placed on the wash basin it felt very offensive and intentional messaging by the housekeeping team We informed the front desk who simply asked that we share the image with the room manager We then left the room again for supper and upon our return we found an apology note and a voucher for a couple of drinks and some chocolate which was an attempt to repair the poor service once again but unfortunately by this time we both were beyond able to accept the continued poor service

It is a very nice comfortable hotel with convenient parking. The irritating thing for me is that it was not possible to use a staircase to walk to you room. I prefer not to use elevators for fitness reasons. Of course you could walk down but would then end up outside the hotel. Very strange. Otherwise no complaints.

Staff was great, room were large with everything needed to make our stay comfortable

The hotel staff were very friendly and very helpful. Lovely high ceiling room which was very spacious. Great breakfast too.

Just relaxing near to shop and good parking I will stay there again next time in Torino

Always my favourite place to stay within Turin.

Due to the mall next to the hotel, dining was easy. There is an Eataly, lots of midrange restaurants and even two fine dining options. Parking was free and more than enough spots were available. I would stay yet again if I am travelling with a car. The building is spectacular, however the AC wasn’t working well enough, so the room never got cold enough, considering the glass facade and the big room sizes - the ac needs to be better. The carpets on the room had black stains, as if someone lit them on fire or dropped their cigarettes and let it burn. It is wasn’t well maintained in that respect. The hotel provides a documents in the room warning about possible thefts etc - so i can’t say it sounded safe in that matter.

Lovely and clean and lots of food places to pick from next door