This was one of the dirtiest rooms I’ve ever gotten on a reservation. Semen stains on the duvet cover, mystery mold in the shower, beard or pubic shavings in drawers and along headboard of bed. Sheet was inside out, was it actually fresh? Dirt in the refrigerator, food and dirt along floors where the vacuum doesn’t reach. Elevators full of dog urine and hair and just plain smelly. When the front desk was confronted with the problem they handed me a card and told me to call the manager. The manager never answered or called back. Every surface was gross. It looked like it hadn’t been cleaned in weeks at the breakfast buffet. I chose not to eat. I stay in a LOT of hotels and this was hands down one of the grossest next to a super 8 in a cruddy neighborhood. I mean I took another shower when I got home. NOT what I was expecting out of a hotel in the Hilton family. Not even an apology from a manager. Although I’m not surprised because the front desk person was too busy trying to pay their credit card via phone when I complained… won’t be returning, and probably will never use the homewood group again.

Great stay at this place! Highly recommend, and it's a great location for family outings

The staff was great, but the property is mediocre. The room was missing a few amenities; bathing soap and firm pillows. The pillows were very flat and the room was just mediocre clean. Hotels need to go back to the days when rooms are cleaned every day. I felt like I was staying at an because I was the one getting my towels and toiletries every day. A Hilton hotel used to feel special. It didn’t feel this way to me.

Very friendly reception and staff. Great Location, seemed like a safe area. Housekeeping was very good, the only complaint was that the elevator needed a good vacuuming, but the rooms were clean.

Garbage bags left in hallways and in front of elevators by room service or maintenance which cause hallways to smell like trash. Maintenance man doesn't wear deodorant so didn't know what smelled worse. Him or the garbage. Photo was taken of our hallway view. When front desk was informed, I was told staff went home. So I moved the garbage bag in front of the elevators instead of being in front of our door!!

Unfortunately, our first suite was dirty. I am not a picky traveler, but the one thing I look for is cleanliness in a hotel. Upon arrival to our first room, I could immediately tell it wasn't up to par. The Fridge (we had a full kitchen in the suite) was filthy, the kitchen floor had spills all over it, crumbs everywhere. The Carpet had crumbs on it. One bed wasn't made properly, looked like the comforter had just been pulled up. Upon opening it up, it was indeed dirty (hair on the sheets), and the tub had hairs in it. Whomever cleaned this room - DIDN'T clean the room! The good news is when I called down, the hotel staff immediately rectified the situation and moved us to another room. The new room was as expected, clean and after that our stay improved greatly. I do appreciate the hotels quick response.

The staff was very helpful- Erin at the front desk helped us with early check in and later that night we had an issue with our key getting lost and they were also there to assist us at a very late hour.

My card was charged two transactions that I did not charged. And got locked up

Wonderful location. Clean and up to date. One front desk staff member was rude and should not be in customer service, but the other employees made up for her snot nosed attitude. The rooms were great!

Gym, free breakfast and room size were all positives. The room condition was pretty bad and requires a much needed renovation.

The staff we came in contact with were very nice. The front desk, houseman, and the breakfast lady . Please clean the pendant light over the table in the suite room 234. We would stay here again.

Extremely dirty. Hair all through bed sheets, smelled as if they hadn’t been cleaned. Toilet had feces/urine. Tub was dirty with hair and black mold on edges. Towels had pubic hairs all through them. The noise level was awful. It sounded like those above us were going to come right through the ceiling. Loud stomping and banging at all hours of the night. I would not recommend this hotel to anyone.

Clean property, great breakfast, close to hospitals!

We had a lovely stay. Slept well, enjoyed the pool and breakfast! Staff was lovely and helpful at the front desk!

Great room and breakfast !!

Good location off the interstate. Clean and updated.

Everything was great.Easy check in gtreat staff. Very clean property and decent breakfast

Terrific

Great place

The beds were comfy, the shower was amazing. The staff in the kitchen was incredibly helpful and so kind. We would definitely stay here again.

Near Portsmouth - a few minutes away. Close to food shopping and restaurants. And allows pets!

The hotel staff was wonderful upon check-in. The room is beautiful, clean and cozy.

Everything was very nice, well maintained, looked great. Breakfast was very good. Staff was very friendly and helpful. The grounds outside are nice, lots of grassy areas, trees for shade. Also a nice patio with big grills.

We went there to spend a family weekend get away for one night. The room we had was great and amenities was awesome. I do have a complain with my check in experience and the front desk service for the rest of the night. This person was not happy to help us at all. He didnt seem like he want to be there at all. Later in the evening I when down to ask for extra towels. He took it out of the closet and just kind of throw it at me and said nothing or even make eyes contact and took off. I did not appreciate that type of service at all. For a hospitality facility he sure not showing hospitable. I was disappointed for the service with this person.

Neighbours on top floor were banging and jumping till almost 1am. We tried to call front desk a couple of times, but since only 1 person was on duty overnight we couldn’t reach anyone. Smoke detectors in every room were blinking right into our faces every few seconds and we couldn’t sleep well. Our bath tub was dirty with standing water. For the second night we did get opportunity to shower in another room. Overall, this is one of the worst maintained Hilton properties we’ve seen.

The desk check in was rude didn’t explain anything to us, there was a bug in the fold out bed, the coffe for the breakfast was cold

Did only thing I like was the location. The Hotel rooms need some serious updates. Matress was terrible. Bathtub very deteriorated. It could be cleaner and had a musty smell. Garbage in hallway near elevator was very unpleasant. Breakfast was good.

Really bad customer service and room was not cleaned properly

It was super quiet, room was nice. Omly complaints i have is there was dirty dishes left in dishwasher and bed was messy almost like it was just thrown together.

Very friendly front desk and room was nice.

The rooms were so nice and clean. Loved the breakfast options. Everything was flavored soooo well which we were not expecting so pleasantly surprised!

Everything was okay. Breakfast was good and the kitchen staff was super helpful. The shower wasn’t great and you could hear everything going on above us.