The room you book is not what you get! We booked a 1 bedroom suite with a Sea View (2.5X the base rate). It's not a sea view. It's a tree view! See attached photo. Half the staff were very friendly. Half the staff were not! Several unprofessional interactions: 1. Being denied a change of room. 2. We got a room on the 6th floor. Although the sea is behind these trees, they need to be clear on the listing it's a "Partial Sea View". The rooms on the 8th and 9th clear the tree line. When asked for these, their reply: "We don't have rooms on the 9th floor". See photo attached. Clearly, they have rooms on the 9th floor, AND we met a guest staying on the 9th floor! What was the need to lie? 3. When we called for Room service: the lady refused to acknowledge our order because we pronounced "Gnocchi" incorrectly. They wanted it pronounced as "GNYOKKI" versus our pronunciation of "GNOKKI" 4. Overall quality of food at the property for the high price is unacceptable. Example: PLAIN spaghetti KIDS portion: 16 Euros Plus a 4 Euro delivery charge! 5. Asian restaurant on site did not have their billing systems working, and could not give us a bill, nor receipt, and refused charging it to the room. They demanded cash or credit card. When I asked them to send me a copy later, he said he can't. Despite being a 'Gold Elite' member with Bonvoy, it made NO difference here. We have stayed at over 30 Bonvoy properties over the years. This is by far the worst experience ever.

Value for money ( Vale la pena )

The hotel and staff were generally excellent. However, the hotel had corporate events on during our stay. This meant that some of the hotel’s facilities were either not available to us, or too busy, including restaurants and pub. This would not have been a problem for us had there been any warning or notice to the hotel’s other guests. There was no such notification and as a result we weren’t able to plan around this and had to eat out

One of the ladies in reception, Mia, was amazing in making sure our stay was enjoyable and comfortable since I recently had knee surgery. She made sure to get me a room near the elevator to minimize how much I had to walk around, it is a large property.

Beautiful property!! Great restaurants on the property. Loved the bathtub!

Hotel was not at the standard we expected. Over priced, poor quality beds and sea view was in fact partial with half looking at the back of hotel and entrance lobby. There was a “storm” which wasn’t too bad by the morning, but led to the two beach bars being closed all day, the two on-site restaurants were full with residents and non-residents (priority to residents…?) which meant the only choice the staff gave was room service, buffet for €50pp which, with a child is expensive, or a taxi into Split at €40e/w was not what we were expecting or thought was reasonable to be offered. Left a sour taste when the rooms were in excess of €350/night. If we return, we will only stay in Split old town

Much busier than expected. Everything was crowded. No sun lounges, no seats at breakfast. Beautiful location but probably won’t stay there again. Traffic makes it not somewhere you can easily travel from.

Good experience and great service from Ivan the manager of the Gushter area. Very professional!. Marlo at the Port 74 restaurant was amazing and had great knowledge in wines.