The room you book is not what you get! We booked a 1 bedroom suite with a Sea View (2.5X the base rate). It's not a sea view. It's a tree view! See attached photo. Half the staff were very friendly. Half the staff were not! Several unprofessional interactions: 1. Being denied a change of room. 2. We got a room on the 6th floor. Although the sea is behind these trees, they need to be clear on the listing it's a "Partial Sea View". The rooms on the 8th and 9th clear the tree line. When asked for these, their reply: "We don't have rooms on the 9th floor". See photo attached. Clearly, they have rooms on the 9th floor, AND we met a guest staying on the 9th floor! What was the need to lie? 3. When we called for Room service: the lady refused to acknowledge our order because we pronounced "Gnocchi" incorrectly. They wanted it pronounced as "GNYOKKI" versus our pronunciation of "GNOKKI" 4. Overall quality of food at the property for the high price is unacceptable. Example: PLAIN spaghetti KIDS portion: 16 Euros Plus a 4 Euro delivery charge! 5. Asian restaurant on site did not have their billing systems working, and could not give us a bill, nor receipt, and refused charging it to the room. They demanded cash or credit card. When I asked them to send me a copy later, he said he can't. Despite being a 'Gold Elite' member with Bonvoy, it made NO difference here. We have stayed at over 30 Bonvoy properties over the years. This is by far the worst experience ever.

Value for money ( Vale la pena )

The hotel and staff were generally excellent. However, the hotel had corporate events on during our stay. This meant that some of the hotel’s facilities were either not available to us, or too busy, including restaurants and pub. This would not have been a problem for us had there been any warning or notice to the hotel’s other guests. There was no such notification and as a result we weren’t able to plan around this and had to eat out

One of the ladies in reception, Mia, was amazing in making sure our stay was enjoyable and comfortable since I recently had knee surgery. She made sure to get me a room near the elevator to minimize how much I had to walk around, it is a large property.

Beautiful property!! Great restaurants on the property. Loved the bathtub!

Large hotel that is family friendly. We stayed here with our 5 year old daughter and had a lovely time. The hotel lobby is grand with beautiful decor. However the rooms, not so much. Our room was outdated, including the bathroom. They had breakfast every morning with a wide selection of food. The outdoor pool and beach were nice but the indoor pool was not. The restaurants were amazing especially the Italian one. Also note that this place is a good 25 minute drive from old town - longer if there's traffic.

We had a wonderful stay with you. We are very particular guests but we had no reason to complain about anything apart from the sun loungers situation at Gooshters. We loved everything else. We absolutely loved the beach club but having been informed that loungers can not be reserved there, we went for an early walk at around 7.30am and nearly the whole of the front row loungers had towels on them. The staff there were very reluctant to give me a towel even though we would have stayed there. When I asked about the towels on the front row loungers, the member of staff told me that reception had agreed to those towels being placed there. I spoke to reception staff who were as confused as me. My complaint was noted. The following day, the situation was exactly the same again and by 8am, towels were placed on most of the frobt row loungers. I took photos every 30 minutes to show that most of these were empty until around 10.30am. This was totally unfair. Could you please provide an explanation for this. I would greatly appreciate this.

In general our stay was ok, but as a family (of 3) we travel a reasonable amount each year and there were a number of cumulative elements of this stay which meant for the cost we felt comparatively it was average based on the cost. Internally the facilities were of a good standard and the staff were all great. The bathrooms in the rooms feel a little dated and less well finished than the other areas, but no real issue. Externally around the pool area and the associated beach area things were a bit more tired (i.e. not as clean, things broken, quality of loungers etc). Lack of children's meal options was a frustration, alongside the cost vs quality of food (at the Main Bar and Pool Bar ....other restaurants whilst pricey were decent so didn't have a huge issue with that). As an example, it was over 60 Euros for a 'kids' chicken and rice, a Poke Bowl and a fruit plate with some sparkling water and a coke from the pool bar. Also worth noting that the Underside Pub was closed for the duration of our stay. Not sure if they would normally show sports etc and offer an alternative space for evening entertainment, but otherwise there was a DJ next to the coffee shop only on Thursdays. Near the property there isn't a great deal. There is a supermarket and a few restaurants, but the road the hotel is accessed from is very busy, and getting taxi's or driving out to anywhere is hampered by the level of traffic the majority of the day. Overall, all i can say is it was ok.