nice staff, well located. a little bit old.

Needs to be renovated , everything looks and feels old

Needs to be renovated , everything looks and feels old

Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there

Amazing breakfast and amazing views. The room and bathroom were large and everything was nice and clean in such a historic looking building. You could tell it was old but the good kind of old. Felt very cool to stay there

Las instalaciones son antiguas, baño con sarro, aspecto sucio... las habitaciones necesitan una reforma total.

Nice location, but very run down and poorly equipped. No restaurant, but at least the bar has improved. Not possible to connect to WiFi in the rooms as the signal is too poor. Breakfast was not impressive, but partly due to the Corina virus This hotel is way too expensive for the quality

I was in Pucon for my son's wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, it's a foreign country, first time there... It was also very loud until midnight or later so don't plan to go to bed early.

I was in Pucon for my sons wedding. He had booked the Bambu Lodge for the wedding (3 nights) so I just needed a room for the first night in town. For ease I booked the Bambu lodge and then they cancelled on me so I needed to find a room for that one night and not being sure about other hotels I found (which had better ratings, but only a few ratings) I decided to stay at Enjoy. The pictures made it look awesome and liked the lakefront location. Well, the common areas were very nice, the location was great but the room was really dated, run down and in poor condition. I just figured this was the norm, its a foreign country, first time there... It was also very loud until midnight or later so dont plan to go to bed early.

Señoritas que recibieron o atendieron mi check in fueron muy serias, les falta aprender a sonreír. No me hacen ningún favor al atenderme, muy por el contrario, el favor se los hago yo al preferir su hotel. Falta de aseo en pasillos y ascensores. Pieza y baño muy cómodos y limpios y ordenados.

For the price, it’s good. Room spacious, view to the lake and had everything for a family room

For the price, it’s good.Room spacious, view to the lake and had everything for a family room

Property is old and not taken care of, bad management even though staff is very nice. The only good thing is the incredible view of the lake.

Property is old and not taken care of, bad management even though staff is very nice.The only good thing is the incredible view of the lake.

Excellent view. Great room, in the process of being renovated/updated. Parts of the hotel are a little shabby, but it really seemed to add to the charm.

Location is excellent, we have a suite with lake view, breakfast was good. Because is an old building, they should do some renovations to some areas

Location is excellent, we have a suite with lake view, breakfast was good.Because is an old building, they should do some renovations to some areas

This place is a dump. Rude staff, old and outdated grounds. Rooms are in terrible condition.

This place has great amenities and a wonderful location right on Pucón’s black sand beach. It’s also very close to all of the restaurants and shops in town. However, the hotel is old and the rooms are quite dated. Sound travels easily through the walls, to the point that it sounds like your neighbors are in the room with you. If you’re a light sleeper and don’t stay up partying until early morning, you may find this place a less relaxing than expected.

Needs something me updating. Service was so so

Property is in poor conditio, It needs to be rebuilt

The hotel is very old and in desperate need of a face lift, it is dark and rooms are dirty. The roof was falling down in places and even had security tape to stop people walking in places in the garden due to the risk of falling tiles and brickwork. The heating system was on full (not able to turn off) even though it was summer and no fan when asked. We also did some overnight washing expecting the clothes at 12 noon 'as the paperwork said' only to have housekeeping come to our room at 12 midnight and insist on a cash payment or we had to go to reception to pay by card. No option to add to our room bill. We left early just to get out of there. The staff were helpful they can only do so much. I feel they should have emailed us to let us know the hotel is having an ongoing building project instead of having a letter next to the bed so we could have decided if we really wanted to stay there or book something else. I'm sure there are better options in the town

We really enjoyed our stay here! The staff was super helpful. We arrived early and while they could not check in right away, they gave us wristbands to use the amenities while we waited. Concierge was amazing - she booked our whitewater rafting trip and gave us hiking trail recommendations. The hotel was built in the 1930’s and can best be described as shabby-chic. Very beautiful grounds, just a bit old and beds are not that comfortable. Free kayaks before 1pm to use on the lake were a nice perk! Gym had a great selection of machines and free weights. You had to wear a swim cap to use the indoor pool which we found a bit odd, so we just used the outdoor one which was also heated (but still a bit on the cooler side). Rooms don’t have a/c but temp drops at night so you’ll be fine. Parking lot is 2 blocks away next to the casino (which is not located on the property either). Breakfast is included and is terrific! Great place!

This hotel has one good thing and one good thing only: the views. If you are facing the lake, you have a view of the lake and if you are facing the city, you will have a majestic view of the Villarica volcano (assuming you are visiting during sunny days). Beyond that, this hotel is in critical need of some TLC. I had been to this hotel about 10 years ago and it hasn't changed a bit since Enjoy casinos took over. Not a single renovation has been done nor a single stain has been removed. Black mold in the bathrooms, hard beds, furniture from the 60s (not well kempt), and a buffet breakfast with a terrible selection of food come standard with each room. Check-in is at 4:00 PM and it seems to be hard rule, I didn't see a single person allowed to check in early despite rooms being available. Parking is 2 blocks away across from the casino (which is not on-site - a plus for us, might be not so great for gamblers). Overall, I am not sure this hotels qualifies for the 3 stars it has; perhaps 2 or 2.5 at most.

Nice hotel with a beautiful setting

gran pucon is always my favorite while staying in pucon

Beautiful building and everything perfect

The stat was wery good. We arrived in Pucón with the night bus without having booked any place to stay. After booking the hotel online we were able to check in and get our room right away. Which was amazing since we had been travelling with bus for almost over 20 hours. The bed was comfortable and the room was clean. Great service. The breakfast was good. But I missed some vegetables, there were no tomatoes or cucumbers we could put on the food or eat by the side.

The stat was wery good. We arrived in Pucón with the night bus without having booked any place to stay. After booking the hotel online we were able to check in and get our room right away. Which was amazing since we had been travelling with bus for almost over 20 hours. The bed was comfortable and the room was clean. Great service. The breakfast was good. But I missed some vegetables, there were no tomatoes or cucumbers we could put on the food or eat by the side.

Incredibly noisy at night. Very thin walls, run down in all directions. The beds and pillows are awful.

Big but old room, the wifi doesn't work well in the rooms

It's got great views, but the staff were indifferent, except housekeeping who were consistently lovely. Good size rooms, but limited plugs - beds comfortable.